Performance-driven sales supervisor with a strong track record in sales analysis and promotional strategy development. Expertise in overseeing operations to ensure high customer satisfaction while mentoring staff and executing compliance standards.
Overview
15
15
years of professional experience
Work History
Sales Supervisor
Big Bus Tour
Washington, District of Columbia
02.2025 - Current
Oversaw daily operations of sales team to ensure high customer satisfaction.
Trained and mentored new sales staff on company policies and procedures.
Developed promotional strategies to enhance ticket visibility and accessibility.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sales Merchandising Lead
Scotts Miracle-Gro
Washington, DC
12.2022 - 01.2025
Ensure compliance with Walmart presentation standards by executing tasks such as constructing displays, installing fixtures, maintaining shelves, managing down stock, reconciling inventory, and preserving display integrity.
Ensure optimal product availability and presentation standards are consistently maintained.
Execute comprehensive reset initiatives and implement strategic grass seed relabeling projects within Home Depot and Lowe's, ensuring a seamless and visually impactful transformation of product displays.
Foster robust connections with store management and consumers, skillfully communicating information and strategically advancing business prospects for Scotts through effective relationship-building initiatives.
Elevate brand awareness through direct engagement by attentively listening and employing insightful questioning techniques with consumers.
Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Patrolled premises to promote safety of employees and consumer.
Direct Support Professional
RCM Of Washington
Washington, DC
03.2024 - 08.2024
Accompanied individuals on outings to promote independence and integration into the community.
Developed relationships with families of those receiving services to ensure continuity of care.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Monitored client's well-being, safety, and comfort under physician direction.
Merchandising Associate
Spectrum Brands
Greater Washington Area
02.2019 - 11.2022
Maintain Lowe’s and Home Depot store presentation standards through building displays, fixtures installation, store sets, shelf maintenance, down stock, inventory reconciliation, and display maintenance
Identify opportunities for incremental display space to drive volume goals
Deliver comprehensive product expertise to educate consumers, concurrently overseeing and optimizing consumer satisfaction levels.
Exemplify stringent adherence to safety protocols, prioritizing the well-being of consumers and oneself while executing tasks.
Working closely with store management to communicate and coordinate planogram execution.
Trained new staff members on merchandising principles and practices to drive program execution.
Peer Health Educator
Howard University Substance Abuse HIV/AIDs Outreach Program
Washington, DC
04.2016 - 12.2017
Advised on policy development and assisted in community program implementation.
Attended regular trainings on evidence-based approaches for promoting healthy behavior change among college students.
Developing compelling and educational workshop content tailored for young adults, combining innovation and expertise to engage and inspire.
Facilitating peers between both Howard University and University of District of Columbia campuses.
Executed a impactful sexual health outreach initiative in partnership with the DC Police during the Beat the Streets summer event.
Facilitated the distribution of condoms and conducted comprehensive demonstrations and educational sessions on both male and female contraceptive methods.
Exercised utmost integrity, diplomacy, and confidentiality in the handling of sensitive student information, ensuring a standard of professionalism that exemplifies trust and discretion.
Summer Intern
Best Address Real Estate, LLC
Washington, DC
05.2011 - 07.2012
Systematically digitized and organized applications with meticulous attention to detail, ensuring an efficient and secure filing process.
Efficiently manage incoming calls and coordinate scheduling for meetings with a commitment to professionalism and organizational effectiveness.
Oversaw the processing of incoming and outgoing mail, both in electronic and paper formats, with a focus on efficiency and accuracy.
Precisely input information into an electronic database with a focus on accuracy and attention to detail.
Curate comprehensive real estate portfolios tailored to clients' specifications, encompassing detailed information and pertinent documentation.
Assisted with developing social media promotions (Instagram, Twitter, Facebook, and Tumblr)
Analyzed key performance indicators to identify effective strategies.
Education
Bachelor of Science - Health Education
Howard University
Washington, DC
05-2020
Skills
Stock Control
Performance Analysis
Promotional Planning
Customer Needs Identification
Workplace Safety
Pricing and Signage Updates
Equipment Operation
Strategic Planning
Conflict resolution
Customer service
Sales strategy development
Community health outreach
Patient care coordination
Timeline
Sales Supervisor
Big Bus Tour
02.2025 - Current
Direct Support Professional
RCM Of Washington
03.2024 - 08.2024
Sales Merchandising Lead
Scotts Miracle-Gro
12.2022 - 01.2025
Merchandising Associate
Spectrum Brands
02.2019 - 11.2022
Peer Health Educator
Howard University Substance Abuse HIV/AIDs Outreach Program