Brandon Blackmon
Birmingham
Summary
To obtain a position in a fun, exciting, adventurous company that allows and provides me with an opportunity for advancement Enthusiastic Customer Service focused willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
17
17
years of professional experience
Work History
Imax Projectionist
Mcwane Science Center Imax Dome Theatre
11.2023 - Current
- Operates & maintains theater laser projection, sound, ancillary equipment according to established procedures and practices, to ensure highest possible presentation quality
- Supervise monitoring of theater presentations
- Supervise FOH Staff
- Store all theater media, equipment, and supplies, according to established procedures and practices
- Follow procedures for timing and queuing between projection room, hosting staff and ticketing
- Assist with any promotion of McWane Science Center and theater programs and events
Customer Service
Harry and David Seasonal
11.2021 - 12.2022
- Company Overview: Remote
- Received inbound customer calls
- Processed customer orders and catalog requests while maintaining a high level of accuracy
- Provided customers with product information
- Answered a multitude of inquiries and applied creative problem-solving techniques when trying to meet customer expectations through utilization of computer resources and catalog materials
- Upsold add on products to increase sales
- Handled a variety of customer service issues in a prompt, courteous, knowledgeable, empathic, and professional manner while providing the highest standards of customer excellence
- Remote
Retail Supervisor
Birmingham VA Medical Center, Veteran's Canteen Service
06.2018 - 04.2020
- Company Overview: Birmingham, AL
- Supervised work of retail staff, training new team members and monitoring activity performance
- Solved problems at a day-to-day level and assisting customers
- Delegated and at times performed tasks related to the upkeep and organization, including the rearranging of shelves & merchandise, the setting up of displays and the cleaning of the store and products
- Provided above & beyond customer service
- Dealt with customer complaints and rectified product and service issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Birmingham, AL
Shipping/Receiving Clerk
Birmingham VA Medical Center, Veteran's Canteen Service
06.2018 - 04.2020
- Company Overview: Birmingham, AL
- Verified and kept records on incoming and outgoing shipments and prepares items for shipment: Compared identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records
- Unpacked and examined incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages
- Maintained inventory of shipping materials and supplies
- Maintained a clean, orderly work environment on docks and warehouse areas
- Assisted in counting of physical inventory
- Kept stock availability by taking periodic stock counts; posts merchandise control records; advises management staff of slow-moving, out-of-stock, defective, and damaged merchandise and informs management of customer requests and complaints
- Birmingham, AL
Massage Therapist
Family Share Massage
01.2014 - Current
- Company Overview: Mountain Brook, AL
- Discuss with clients regarding their medical histories and problems
- Make decisions on which massage technique would be most effective
- Refer clients to other therapists when essential
- Maintain clients' treatment records
- Provide clients with assistance and information regarding techniques for postural improvement and stretching, strengthening, recreation, and rehabilitative exercises
- Front desk keeping
- Mountain Brook, AL
Massage Therapist
Renaissance Hotel & Spa at the Convention Center
10.2014 - 12.2014
- Company Overview: Montgomery, AL
- Delivered a range of health and high-end beauty & spa treatments while focusing on client care
- Montgomery, AL
Customer Service Associate
JC Penney
08.2008 - 12.2011
- Company Overview: Fultondale, AL
- Provide great customer service and sales in the men's clothing department and helped layout store sets
- Pricing Department: To ensure the ad & sales signs are correct & easy to read and understand for the customers; as well ensuring that the store is priced & signed to core standards
- Appointed to Department & Store resets, set sells & planogram merchandising
- Fultondale, AL
Education
Associate of Applied Science - Information Technology- Multimedia
ITT Technical Institute
Therapeutic Massage Diploma - undefined
Virginia College Birmingham
Skills
- Data Entry and Maintenance
- Efficient
- Excellent Detail-Oriented
- Team-Oriented
- Cooperative
- Verbal Communication
- Written Communication
- Microsoft Office Proficiency
- Customer Experience
- Guest Interaction
- Inventory Replenishment
- Database Management
- Task Delegation
Volunteer Community Service
- Mercedes BMW Marathon
- American Heart Association Walkathon at Uptown
- Mspark Marketing Company
- The Lovelady Center
- Somerby's at St. Vincent Assisted Living
- Ross Bridge Supervision Conference
Timeline
Imax Projectionist
Mcwane Science Center Imax Dome Theatre
11.2023 - Current
Customer Service
Harry and David Seasonal
11.2021 - 12.2022
Retail Supervisor
Birmingham VA Medical Center, Veteran's Canteen Service
06.2018 - 04.2020
Shipping/Receiving Clerk
Birmingham VA Medical Center, Veteran's Canteen Service
06.2018 - 04.2020
Massage Therapist
Renaissance Hotel & Spa at the Convention Center
10.2014 - 12.2014
Massage Therapist
Family Share Massage
01.2014 - Current
Customer Service Associate
JC Penney
08.2008 - 12.2011
Therapeutic Massage Diploma - undefined
Virginia College Birmingham
Associate of Applied Science - Information Technology- Multimedia
ITT Technical Institute
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