Brandon Blackmon
Birmingham
Summary
To obtain a position in a fun, exciting, adventurous company that allows and provides me with an opportunity for advancement Enthusiastic Customer Service focused willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
17
17
years of professional experience
Work History
Imax Projectionist
Mcwane Science Center Imax Dome Theatre
11.2023 - Current
- Operate, maintain theater laser projection, sound, ancillary equipment according to established procedures and practices, to ensure highest possible presentation quality
- Supervise monitoring of theater presentations
- Supervise FOH Staff
- Store all theater media, equipment, and supplies, according to established procedures and practices
- Follow procedures for timing and queuing between projection room, hosting staff and ticketing
- Assist with any promotion of McWane Science Center and theater programs and events
Massage Therapist
Family Share Massage
01.2014 - Current
- Discuss with clients regarding their medical histories and problems
- Refer clients to other therapists when essential
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintain clients' treatment records
- Provide clients with assistance and information regarding techniques for postural improvement and stretching, strengthening, recreation, and rehabilitative exercises
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Customer Service
Harry and David Seasonal
11.2021 - 12.2022
- Received inbound customer calls
- Processed customer orders and catalog requests while maintaining a high level of accuracy
- Provided customers with product information
- Answered a multitude of inquiries and applied creative problem-solving techniques when trying to meet customer expectations through utilization of computer resources and catalog materials
- Upsold add on products to increase sales
- Handled a variety of customer service issues in a prompt, courteous, knowledgeable, empathic, and professional manner while providing the highest standards of customer excellence
Retail Supervisor
Birmingham VA Medical Center, Veteran's Canteen Service
11.2019 - 04.2020
- Supervised work of retail staff, training new team members and monitoring activity performance
- Solved problems at a day-to-day level and assisting customers
- Delegated and at times performed tasks related to the upkeep and organization, including the rearranging of shelves & merchandise, the setting up of displays and the cleaning of the store and products
- Provided above & beyond customer service
- Dealt with customer complaints and rectified product and service issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
Shipping/Receiving Clerk
Birmingham VA Medical Center, Veteran's Canteen Service
06.2018 - 10.2019
- Verified and kept records on incoming and outgoing shipments and prepared items for shipment. Compared identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records
- Unpacked and examined incoming shipments, rejected damaged items, recorded shortages, and corresponded with shipper to rectify damages and shortages
- Maintained inventory of shipping materials and supplies
- Maintained a clean, orderly work environment on docks and warehouse areas
- Assisted in counting of physical inventory
- Kept stock availability by taking periodic stock counts; posts merchandise control records; advised management staff of slow-moving, out-of-stock, defective, and damaged merchandise and informed management of customer requests and complaints
Massage Therapist
Renaissance Hotel & Spa at the Convention Center
10.2014 - 12.2014
- Delivered a range of health and high-end beauty & spa treatments while focusing on client care
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
Customer Service Associate
JC Penney
08.2008 - 12.2011
- Provide great customer service and sales in the men's clothing department and helped layout store sets
- Pricing Department: Ensured the ad & sales signs are correct & easy to read and understand for the customers; as well ensuring that the store is priced & signed to core standards
- Appointed to perform Department & Store resets, set sells & planogram merchandising
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Therapeutic Massage Diploma - undefined
Virginia College Birmingham
Associate of Applied Science - Information Technology- Multimedia
ITT Technical Institute
Skills
Data Entry and Maintenance
Inventory Replenishment
Guest Interaction, Customer Experience
Database Management
Microsoft Office Proficiency
Excellent Detail Oriented
Volunteer Community Service
- Mercedes BMW Marathon
- American Heart Association Walkathon at Uptown
- Mspark Marketing Company
- The Lovelady Center
- Somerby's at St. Vincent Assisted Living
- Ross Bridge Supervision Conference
Timeline
Imax Projectionist
Mcwane Science Center Imax Dome Theatre
11.2023 - Current
Customer Service
Harry and David Seasonal
11.2021 - 12.2022
Retail Supervisor
Birmingham VA Medical Center, Veteran's Canteen Service
11.2019 - 04.2020
Shipping/Receiving Clerk
Birmingham VA Medical Center, Veteran's Canteen Service
06.2018 - 10.2019
Massage Therapist
Renaissance Hotel & Spa at the Convention Center
10.2014 - 12.2014
Massage Therapist
Family Share Massage
01.2014 - Current
Customer Service Associate
JC Penney
08.2008 - 12.2011
Therapeutic Massage Diploma - undefined
Virginia College Birmingham
Associate of Applied Science - Information Technology- Multimedia
ITT Technical Institute