Mackenzie Klintworth
Canton,OH
Summary
Hardworking and focused on completing work quickly and efficiently to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
Overview
7
7
years of professional experience
Work History
ARRR - Point of Contact
US Acute Care Solutions
Canton, OH
02.2023 - Current
- Act as a point of contact by assisting AR Research & Resolution representatives with problems related to insurance claims and maintaining high levels of communication.
- Follow up on submitted insurance claims to mediate disputes and obtain reimbursement for services.
- Determine compliance with policies and selected laws and regulations.
- Resolve questions related to claims.
- Investigate claim concerns and communicate with departments to understand issues.
- Use a variety of tools and processes to resolve claim denials.
- Identify root cause of denial trends to provide plans for resolution.
Sales Associate
Bed Bath & Beyond
Canton, OH
06.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
AR Research and Resolution Representative
US Acute Care Solutions
04.2019 - 02.2023
- Communicated with insurance payers to resolve denied claims.
- Verified insurance of patients to determine eligibility.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Ran excel reports to verify and bill EMS.
- Meet and exceed weekly quality and daily performance goals.
Shift Manager
DiBella’s Old Fashioned Submarines
Canton, OH
03.2017 - 06.2022
- Managed operations during shift, with total awareness of activities of employees and customers.
- Prepared shift reports, keeping management informed of daily operations.
- Implemented solutions or resolved credit issues with customers.
- Improved team member performance through motivation and training.
- Managed employee performance through disciplining, coaching, and counseling.
- Maintained adherence to cash handling policies and procedures.
- Handled money, balance tills, process credit card payment batches and prepare bank deposits.
Sales Associate
Sam’s Club
Canton, OH
10.2017 - 03.2019
- Welcomed guests and offered quick assistance to handle diverse needs.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Monitored customers for signs of fraud and theft to prevent store losses.
Education
Glenoak High School
Canton, OH05.2017
Skills
Customer service
Communication
Creative thinking
Problem-solving
Training
Microsoft Excel
Timeline
ARRR - Point of Contact
US Acute Care Solutions
02.2023 - Current
Sales Associate
Bed Bath & Beyond
06.2022 - 08.2023
AR Research and Resolution Representative
US Acute Care Solutions
04.2019 - 02.2023
Sales Associate
Sam’s Club
10.2017 - 03.2019
Shift Manager
DiBella’s Old Fashioned Submarines
03.2017 - 06.2022
Glenoak High School