Suzanne Elliott
Columbus
Summary
Dedicated Medical Billing Professional with over five years of experience in patient services, claims resolution, and customer relations. Skilled in managing escalations and resolving billing and insurance issues while ensuring HIPAA compliance. Focused on enhancing operational efficiency and fostering positive customer experiences through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Point of Contact
US Acute Care Solutions
Canton
10.2024 - Current
- Serve as a primary point of contact for escalated patient and representative inquiries.
- Analyze and resolve billing, claims, and account issues while maintaining compliance standards.
- Resolved escalated issues while maintaining a positive customer experience.
- Coordinate monthly meetings.
- Utilize Microsoft Excel, Box, and internal systems for reporting and workflow management.
- Conducted quality assurance audits of customer service representatives' calls to evaluate compliance, accuracy, and service standards
- Trained new team members on company policies and best practices.
Patient Service Resolution Specialist
US Acute Care Solutions
Canton
03.2021 - Current
- Assisted patients with billing inquiries, insurance questions, and account concerns.
- Managed patient correspondence and Better Business Bureau complaints.
- Maintained HIPAA compliance when handling confidential information.
Server
Grinders Above and Beyond
Canton
08.2013 - 04.2025
- Delivered exceptional customer service in a fast-paced environment.
- Developed strong communication, multitasking, and relationship-building skills.
- Collaborated with team members to ensure efficient operations.
Education
High School Diploma -
Perry High School
Massillon, OHSkills
- Customer Service Excellence
- Claims Resolution
- Billing Support
- Escalation Management
- HIPAA Compliance
- Team Leadership
- Training & Mentoring
- Problem Solving
- Decision Making
- Time Management
- Conflict Resolution
- Communication Skills
- Quick Learner
Timeline
Point of Contact
US Acute Care Solutions
10.2024 - Current
Patient Service Resolution Specialist
US Acute Care Solutions
03.2021 - Current
Server
Grinders Above and Beyond
08.2013 - 04.2025
High School Diploma -
Perry High School