Brandon Booth
Granite Bay,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
RETAIL CUSTOMER SERVICE SPECIALIST
Hospice of the Foothills
Grass Valley, CA
07.2022 - 08.2023
- Demonstrated strong communication skills through phone, email, and in- person interactions
- Provided exceptional customer service by actively listening and understanding customer needs
- Collaborated with team members to achieve customer satisfaction goals
VETERINARY ASSISTANT
Four Paws Animal Clinic
Nevada City, CA
08.2022 - 04.2023
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
PHYSICAL THERAPIST ASSISTANT
Anderson's Physical Therapy and Sports Medicine
Nevada City, CA
08.2021 - 08.2022
- Assisted physical therapists with exercises and treatments for patients
- Managed patient appointments and scheduled sessions
- Performed administrative tasks such as filing and documenting patient progress
FINE DINING SERVER
The National Exchange Hotel
Nevada City, CA
05.2021 - 08.2022
- Served as a waiter at a high-end restaurant specializing in French cuisine for 2 years
- Demonstrated exceptional knowledge of wine pairings and menu offerings to provide personalized dining recommendations to guests
- Managed a team of servers and coordinated smooth service during busy dinner rushes
FRONT DESK RECEPTIONIST
California Family Fitness
Folsom, CA
03.2018 - 03.2020
- Managed front desk operations, including check-in/out procedures and guest inquiries
- Maintained a clean and organized front desk area and ensured all guest information was accurate and up-to-date
LEAD ASSISTANT MANAGER
Gold Country Deliveries, Grass Valley
Nevada City, CA
01.2016 - 02.2018
- Managed daily operations and customer service at a busy retail store
- Coordinated schedules and supervised a team of employees to ensure efficiency
- Maintained inventory levels and placed orders to restock supplies in a timely manner
SERVER
Tin Roof BBQ & Catering
Lodi, CA
08.2013 - 01.2016
- Worked as a Server in a busy restaurant for 2 years
- Assisted with bussing tables and clearing dishes for 1 year
CLERICAL RECEPTIONIST
Delta Wealth Management
Lodi, CA
06.2008 - 06.2013
- Office Clerk - performed general office tasks such as copying, scanning, and filling documents
- Data Entry Clerk - accurately inputted and maintained data using Microsoft Excel and other software
- Receptionist - greeted visitors, managed incoming calls, and provided information and assistance to guests
Education
High School Diploma -
Saint Mary's Highschool
Stockton, CA01-2011
Some College (No Degree) - Biochemistry
San Joaquin Delta College
Stockton, CASome College (No Degree) - Massage Therapy
Monterey Peninsula College
Monterey, CASkills
- Excellent Written and Oral Communication
- Organization
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Customer Retention
- Complaint Handling
- De-Escalation Techniques
- Account Management
Languages
American Sign Language | Intermediate
References
References available upon request.
Timeline
VETERINARY ASSISTANT
Four Paws Animal Clinic
08.2022 - 04.2023
RETAIL CUSTOMER SERVICE SPECIALIST
Hospice of the Foothills
07.2022 - 08.2023
PHYSICAL THERAPIST ASSISTANT
Anderson's Physical Therapy and Sports Medicine
08.2021 - 08.2022
FINE DINING SERVER
The National Exchange Hotel
05.2021 - 08.2022
FRONT DESK RECEPTIONIST
California Family Fitness
03.2018 - 03.2020
LEAD ASSISTANT MANAGER
Gold Country Deliveries, Grass Valley
01.2016 - 02.2018
SERVER
Tin Roof BBQ & Catering
08.2013 - 01.2016
CLERICAL RECEPTIONIST
Delta Wealth Management
06.2008 - 06.2013
High School Diploma -
Saint Mary's Highschool
Some College (No Degree) - Biochemistry
San Joaquin Delta College
Some College (No Degree) - Massage Therapy
Monterey Peninsula College
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