Brandon Bourland
North Richland Hills,TX
Summary
Proficient insurance professional with top-notch skills in organizing estimates, conducting research, negotiation and satisfying customer needs. Offering 19 years of experience in auto property damage claims.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Resolution Specialist III Inside Appraisal
Liberty Mutual
Plano, TX
07.2017 - Current
- Claims Quarterly Awards One Team Award Recipient - 4th Qtr 2023
- Exercised 19 years of auto appraising expertise to effectively adjust auto claims to create opportunities for Liberty Mutual to make the best financial decisions in claim resolution.
- Provided claims software training to enable new employees to become productive in their role.
- Acting Mentor for new appraisers in our region and on my team to help improve KPIs.
- Partnership with SIU personnel to identify fraudulent claim activity to stop claims leakage by providing immediate consultation regarding appraisal expertise.
- Partnership with IT personnel to identify redundancies via job shadow.
Collision Estimator
Herb's Paint & Body
Allen, TX
08.2014 - 07.2017
- 2014 Herb's Way Award Recipient for leadership by example and exceeding customer service & quality standards.
- 2015 Recognized by The Hartford Insurance Company as top MSO account manager for key KPIs
- 185k book of business / monthly average
- Implemented standard QI checklist and rolled out to all 8 locations in order to streamline our QI process.
Collision Estimator
Caliber Collision
Plano, TX
05.2014 - 08.2014
- 140k book of business / monthly average
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Coordinated with outside vendors to ensure timely delivery of parts and materials.
- Developed relationships with local mechanical shops and other suppliers in order to secure competitive rates.
Collision Estimator
Service King Collision Centers
North Richland Hills, TX
07.2013 - 10.2013
- 80k book of business / monthly average
- Evaluated different repair methodologies to create collision estimates for damages.
- Conducted final quality control check of vehicles prior to customer delivery.
Senior Claims Adjuster
Allstate Insurance Companies
Irving, TX
12.2011 - 07.2013
- Handled and processed variety of claims, including repairable auto physical damage and total losses.
- Conducted on-site investigations of losses to verify extent of damage or injury.
- Negotiated settlements with claimants in order to achieve a fair resolution of claims.
Managed Repair Representative
Progressive Insurance Companies
Kailua-Kona, HI
03.2005 - 12.2009
- Investigated Property & Casualty claims to accurately to assess liability and negotiate repairs.
- Performed quality assurance checks on repaired vehicles prior to return to customers.
- Utilized various software programs to log, track, and manage repair & rental requests.
- Collaborated with shop technicians on difficult repairs and troubleshooting tasks.
- Evaluated different repair methodologies to create collision estimates for damages.
- Managed entire total loss settlement and processing of paperwork for transfer of title to Progressive County Mutual.
- Soft-tissue Bodily injury settlement adjuster -Analysis and negotiation of injury claim settlements relating to Progressive policies.
Education
Bachelor of Arts - Biblical Studies
Oak Hills Christian College
Bemidji, MN05-2004
Skills
- Teamwork and Collaboration
- Vendor Collaboration
- Billing Procedures
- Claims Investigation
- Documentation Skills
- Policy Knowledge
- Customer Relations
- Settlement Determinations
- Accident Investigations
- Estimate Preparation
- Verbal & Written Communication
- Microsoft Office
Affiliations
I am a very active member of the community that loves Texas A&M Football and Dallas Stars hockey. Volunteering to help others is something that brings much joy to my life. Spending time with family, friends & my church helps to keep the work-life balance in order.
Certification
- I-Car Platinum since 2017
Timeline
Claims Resolution Specialist III Inside Appraisal
Liberty Mutual
07.2017 - Current
Collision Estimator
Herb's Paint & Body
08.2014 - 07.2017
Collision Estimator
Caliber Collision
05.2014 - 08.2014
Collision Estimator
Service King Collision Centers
07.2013 - 10.2013
Senior Claims Adjuster
Allstate Insurance Companies
12.2011 - 07.2013
Managed Repair Representative
Progressive Insurance Companies
03.2005 - 12.2009
Bachelor of Arts - Biblical Studies
Oak Hills Christian College
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