Carl Fowler
Austell,GA
Summary
Results and quality oriented damage appraiser skilled in appraisals, investigation and negotiation
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Resolution Specialist III
Liberty Mutual Insurance
02.2022 - Current
- Use claims best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition
- Resolves disagreements and negotiates with auto repair facilities, claimants and policyholders
- Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to a particular accident
Independent Auto Appraiser/Adjuster
Signature Auto Appraisals
03.2015 - 11.2021
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and state regulations
- Negotiate, settle, authorize, and/or issue payments for auto physical damage based on coverage, verifiable damage, and appraisal
Insurance Account Representative
State Farm Insurance
07.2013 - 04.2016
- Developed leads, scheduled appointments and identified customer needs to market appropriate products and services
- Used customer focused, needs-based review process to educate customers about insurance options
- Sold personal and business auto, property and life insurance products
- Managed agency marketing initiatives and social media
Marketing Consultant
Action Marketing/Local Direct Media
12.2009 - 02.2013
- Provided search engine optimization services to businesses to help rank their websites in search engines
- Designed professional and effective lead generating websites that converted more leads into appointments
- Worked with clients to implement marketing strategies that generated more leads and customers
Human Resources Manager
Future Services, Inc
08.2004 - 11.2009
- Managed human resources activities including recruitment and retention, employee relations and benefit administration
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Education
Bachelor of Science - Management
Western Governors University
Salt Lake City, UT06.2024
Skills
Analytical and problem solving
Strong written and verbal communication
Organizational and time management
Negotiation
Certification
I-Car Platinum Certified
Timeline
Claims Resolution Specialist III
Liberty Mutual Insurance
02.2022 - Current
Independent Auto Appraiser/Adjuster
Signature Auto Appraisals
03.2015 - 11.2021
Insurance Account Representative
State Farm Insurance
07.2013 - 04.2016
Marketing Consultant
Action Marketing/Local Direct Media
12.2009 - 02.2013
Human Resources Manager
Future Services, Inc
08.2004 - 11.2009
Bachelor of Science - Management
Western Governors University