Deborah Dudley
Centennial,CO
Summary
At 2-10 Home Buyers Warranty, I excelled as a Claims Specialist III, mastering risk mitigation and enhancing customer engagement through empathetic service. My approach to complex claim settlements and dedication to efficiency led to significant improvements in claim processing times and customer satisfaction, showcasing my analytical problem-solving and exceptional organizational skills.
Overview
12
12
years of professional experience
Work History
Claims Specialist III
2-10 Home Buyers Warranty
04.2013 - 12.2024
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Streamlined claims processing procedures, significantly reducing turnaround times and improving client satisfaction.
Education
General
Bitburg High School
Bitburg Germany 05-1973
Skills
- Risk Mitigation Strategies
- Analytical Decision-Making
- Analytical Problem Solving
- Customer Engagement
- Skilled in Managing Multiple Responsibilities
- Claims Review
- Eligibility Evaluation
- Detailed Claim Amount Analysis
- Identification of Denied Claims
- Compliance Standards Knowledge
Timeline
Claims Specialist III
2-10 Home Buyers Warranty
04.2013 - 12.2024
General
Bitburg High School
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