Brandon Brown
Houston,Texas
Summary
Proven to enhance customer satisfaction and sales outcomes, at Amazon and Discount Tire showcases a stregnth for resolving inquiries and pushing sales through negotiation. I excel in transforming challenges into opportunities, demonstrating both hard and soft skills crucial for success.
Overview
11
11
years of professional experience
Work History
Courier
Amazon
Houston, TX
05.2024 - Current
- Reported issues to supervisors resulting in increased customer satisfaction.
- Provided customer service assistance as needed.
- Developed customer service procedures, policies and standards.
- Resolved customer service inquiries promptly and efficiently.
- Used cell phones or computer to upload time.
Sales /Lead Tire Technician
Discount Tire
Houston, TX
03.2022 - 06.2023
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Identified opportunities to improve processes related to the sale of products or services.
- Listened to customer needs to identify and recommend best products and services.
Customer Support/ Sales
Convergys, AT&T
Lubbock, Tx
03.2014 - 05.2017
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Langham Creek
Houston, TX05-2011
Some College (No Degree) - Computer Science
Lubbock Christian University
Lubbock, TXSkills
- Positive customer experience
- Sales quoting
- Outstanding salesmanship
- Customer order fulfillment
- Sales data analysis
- Negotiation and Sales Abilities
Timeline
Courier
Amazon
05.2024 - Current
Sales /Lead Tire Technician
Discount Tire
03.2022 - 06.2023
Customer Support/ Sales
Convergys, AT&T
03.2014 - 05.2017
High School Diploma -
Langham Creek
Some College (No Degree) - Computer Science
Lubbock Christian University
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