Brandon Brown
Holland,MI
Summary
Dependable professional with a background in sales, operations, and customer service. Strong in team coordination, training, and hands-on leadership. Consistently supports accurate work, efficient workflow, and positive customer experiences.
Overview
25
25
years of professional experience
Work History
Forklift Operator
Menards
Holland, MI
03.2019 - 05.2026
- Operated forklift to unload, stage, and transport merchandise across receiving and outside warehouse areas.
- Loaded outbound shipments while verifying product counts and load stability.
- Organized pallets and palletized freight to support accurate stock placement and retrieval.
- Loaded&Unloaded outbound and inbound semi-truck shipments while verifying product counts and load stability.
- Closed Lumber yard down nightly
- Helped guest with all outside sales of building materials, and landscaping inventory
- Coordinated with receiving teams to prioritize urgent freight and maintain efficient dock operations.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Sales Consultant
Verizon Wireless
Mason, MI
02.2016 - 07.2018
- Consulted customers on wireless plans, device upgrades, and feature selection aligned with usage needs.
- Explained billing details, promotions, and account changes using clear, customer-focused communication.
- Processed activations, upgrades, and service transfers through POS and account systems.
- Resolved device, account, and service issues while maintaining accuracy across transactions.
- Supported sales goals by identifying opportunities during customer interactions and closing service additions.
- Trained new team members on sales流程, product knowledge, and customer service standards.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Key holder position- In charge of opening and closing store, counting money, bank deposits.
Firearms Sales Associate
Dunham's Sports
Lansing, MI
09.2013 - 08.2015
- Processed firearm sales while following ATF, FFL, and state compliance requirements.
- Verified background check documentation and maintained accurate sales records.
- Assisted customers with firearm selection, accessories, and safe handling guidance.
- Inspected, organized, and restocked firearms, ammunition, and related merchandise.
- Advised customers on product features, fit, and proper storage options.
- Maintained secure gun counter procedures and supported loss prevention practices.
- Coordinated transfers, special orders, and inventory updates with store operations.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
Disc Jockey
Jumpstart Djs/ Soundlimit Djs/ Jammin Djs
East Lansing, MI
02.2004 - 09.2013
- Mixed tracks smoothly to maintain consistent dance floor engagement throughout events.
- Curated playlists matching client preferences, event themes, and crowd energy.
- Operated professional sound and lighting equipment for seamless event delivery.
- Coordinated with clients, planners, and vendors to confirm schedules and music cues.
- Managed microphone announcements, introductions, and special event transitions.
- Resolved audio issues quickly to preserve uninterrupted entertainment quality.
- Supervised setup and teardown of DJ gear, cables, and stage equipment.
- Participated in community events and fundraisers and professionally represented the company.
- Ensured seamless musical transitions by expertly mixing tracks using advanced DJ software and hardware tools.
- Built rapport with fellow industry professionals resulting in amazing partnerships on joint projects or referrals.
- Enhanced customer satisfaction by collaborating with event organizers to tailor performances according to specific preferences.
Sales Manager's Assistant
The Buckle
Okemos, MI
10.2001 - 01.2004
- Led sales floor operations, coaching associates on customer engagement and closing techniques.
- Monitored daily sales performance and adjusted staffing based on traffic patterns to optimize customer service.
- Trained team members on POS procedures, product knowledge, and service standards.
- Coordinated sales calendars, meetings, and follow-up actions to keep managers priorities aligned.
- Coordinated sales calendars, meetings, and follow-up actions to ensure alignment with managers' priorities.
- Directed visual merchandising execution to align product presentation with store directives.
- Prepared sales reports and summaries and created presentation materials for leadership review.
Education
High School Diploma - General Studies
Haslett High School
Haslett, MIAssociate of Arts - Economics
Lansing Community College
Lansing, MISkills
- Firearms training
- Employee training
- Firearm safety
- Store operations
- Sales team training
- Goals and performance
- Customer service
- Teamwork and collaboration
Timeline
Forklift Operator
Menards
03.2019 - 05.2026
Sales Consultant
Verizon Wireless
02.2016 - 07.2018
Firearms Sales Associate
Dunham's Sports
09.2013 - 08.2015
Disc Jockey
Jumpstart Djs/ Soundlimit Djs/ Jammin Djs
02.2004 - 09.2013
Sales Manager's Assistant
The Buckle
10.2001 - 01.2004
High School Diploma - General Studies
Haslett High School
Associate of Arts - Economics
Lansing Community College