Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Rx Source
03.2023 - Current
Pharmaceutical Startup specializing in clinical trials
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Worked hand in hand with the Project management team to ensure production needs were met in a timely fashion
Implemented quality control systems that boosted overall product consistency and reliability.
Developed systems and procedures to improve operational quality and team efficiency.
Operations/Transportation Manager
Aurobindo Pharma
03.2022 - 03.2023
Developed and implemented operational procedures to ensure quality standards are met
Monitored and improved efficiency of processes, team performance, and customer service
Directed operations staff by providing guidance, training, and support in order to meet company objectives
Oversaw Import of controlled substance product from India
Created SOPs to provide continuous improvement to the Warehouse
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
75+ direct reports
Warehouse Supervisor
Aurobindo Pharma
12.2018 - 03.2022
Central distribution for a Top 5 Generic Pharmaceutical Firm
Responsible for a staff of 30+ Permanent employees
Oversaw the distribution of Schedule 2 to Schedule 5 Controlled Substances while abiding by DEA regulations
Central warehousing supplying internal supply chain groups manufacturing and packaging
Oversaw container flow, storage, and global order fulfillment
Responsible for over 40 Weekly lanes
Implemented EDI for all transportation carriers and Customers for Order Processing
Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers
Ensured drivers comply with DOT regulations and established company policies and guidelines
Directed activities related to dispatching, routing, and tracking transportation vehicles
Coordinated daily transportation operations, including scheduling and routing of drivers.
Logistics Coordinator
MOMA South River Distribution Center
02.2013 - 12.2018
Processed and monitored invoice information
Handled vast majority of wholesale shipments
Scheduled deliveries through trucking companies
Supervised and trained incoming hires in accordance to company policies and operations
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
Maintained damaged goods records, backorder logs, tracking and any applicable regulatory reporting
Dispatched information to service providers to schedule freight movement.
Registered Nurse at Gramercy Park Digestive Disease Center (United Staffing Registry)Registered Nurse at Gramercy Park Digestive Disease Center (United Staffing Registry)