Cycling
Brandon Bryan
Customer Service
Durham,NC
Summary
Knowledgeable and dedicated professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Barista
Joe Van Gogh
Durham, NC
11.2020 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages.
Shift Leader
Amavida Coffee
Panama City, FL
02.2015 - 03.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
Leather Worker
Jimi Wz
Inlet Beach, FL
01.2012 - 01.2015
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Guaranteed long-lasting, high-quality repairs for various types of leather and leather products.
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL 03.2010 - 01.2012
Skills
Exceptional customer service
Hospitality service expertise
Adaptive and creative
Friendly and outgoing
Interests
Tabletop Gaming
Painting
Timeline
Barista
Joe Van Gogh
11.2020 - Current
Shift Leader
Amavida Coffee
02.2015 - 03.2019
Leather Worker
Jimi Wz
01.2012 - 01.2015
Associate of Arts -
Northwest Florida State College
03.2010 - 01.2012