BRANDON BUCKLES
Holbrook,AZ
Summary
I am a results-driven parts professional, with 13 years of supervisory experience from various automotive/fleet settings. I am a life-long resident of Arizona and wish to resume my mission to help our state become a premier destination for all.
Overview
21
21
years of post-secondary education
2027
2027
years of professional experience
Work History
Counter Salesperson
Mac's Auto Parts
- Assisted customers with auto parts selection at counter
- Processed special orders using store inventory systems
- Answered phone calls for parts availability and pricing
- Recommended parts based on vehicle make and model
- Restocked shelves and organized merchandise in sales area
- Supported team with daily counter sales transactions
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Processed credit card payments securely according to established policies and procedures.
- Answered customer inquiries regarding prices, availability, and product features.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Resolved discrepancies between customer orders and actual deliveries.
General Manager
Macy's Tire & Lube
06.2024 - 03.2026
- Oversaw daily operations and staff management at tire and lube facility.
- Engaged with customers to assess needs and evaluate the shop's capability to fulfill them.
- Consulting with the customer and working with the technician to identify areas of concern and the necessary avenue needed for repair.
- Scheduling appointments for three technicians in a manner that both fulfills the customer's timeline and the shop's availability.
- Coordinated maintenance schedules for equipment to minimize downtime and disruptions.
- Analyzed sales data to identify trends and optimize product offerings effectively.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Opened shop and reconciled the previous day's receipts to ensure financial accuracy.
Equipment Shop Parts Supervisor
ADOT
07.2020 - 06.2024
- Worked closely with the Shop Supervisor and Customer Service Representative to ensure parts needed for PM maintenance and repairs were on hand when appropriate.
- Collaborated with the Shop Supervisor and Customer Service Representative to ensure parts for PM maintenance and repairs were available.
- Supervised one direct report, including training, day-to-day operation guidance, assistance with locating parts, and problem solving with peers and co-workers. This included on-site visits to part rooms in Show Low and Springerville, where 5s audits were conducted to identify opportunities within the AMS program.
- Adhered to the AMS program, including regular 5s audits with consistent, honest scoring. Identified areas for continuous improvement and planned corrective action.
- Ensured compliance with AMS program by performing routine audits and assessments. through regular 5s audits with consistent scoring, identifying areas for continuous improvement and planning corrective actions.
- Supervised one direct report, providing training, operational guidance, and part locating assistance, including conducting on-site visits and 5s audits in Show Low and Springerville to identify AMS program opportunities.
- Created Purchase orders for all items purchased using Asset Works. Received all items in a timely manner.
- Maintained a monthly P-Card log by documenting every purchase and allocating within the US Bank Platform. Filed in the appropriate location once reviewed and signed by the State Parts Manager.
Installer Service Specialist
O'Reilly Auto Parts
11.2015 - 07.2020
- Sourced and procured parts for professional customers in Holbrook and nearby regions.
- Ensured timely and accurate delivery of parts for customer applications.
- Managed collections and account maintenance tasks, including billing and returns.
- Use of multiple platforms to locate hard to find parts.
- Oversee delivery drivers and coordinate delivery routes.
- Collections and account maintenance, including billing and returns.
- Use of an outside purchase card.
- Ensure all safety protocols are followed as per company policy.
Store Manager
O'Reilly Auto Parts
11.2013 - 11.2015
- Directed daily store operations, focusing on staffing, scheduling, project delegation, and customer service.
- Conducted outside sales calls to commercial shops to ensure optimal service delivery and meet customer needs effectively.
- Maintained in-store inventory through monthly line reviews, counts, and additions to support stock accuracy.
- Facilitated effective communication between customers and employees to address problems.
- Implemented all safety protocols.
- Maintained compliance with safety protocols to protect staff and customers.
Education
C1 - Automotive Service Consultant - C1 - Automotive Service Consultant
National Institute For Automotive Service Excellence
01.2022 - 06.2027
P1 - Medium-Heavy Duty Parts Specialist - P1 - Medium-Heavy Duty Parts Specialist
National Insitute For Automotive Service Excellence
08.2022 - 12.2027
G1 - Auto Maintenance And Light Repair - G1 - Auto Maintenance And Light Repair
National Institute For Automotive Service Excellence
09.2022 - 12.2027
General Equivalency Diploma
Phoenix, AZP2 - Automobile Parts - P2 - Automobile Parts
National Institute For Automotive Service Excellence
05.2021 - 06.2026
Skills
- Project management
- Data analysis
- Excel proficiency
- Google Sheets proficiency
- Scheduling
- Payroll management
- Staff development
- Team leadership
- Problem solving
- Task identification
- PPE usage
- Adheres to safety rules
- Written communication
- Oral communication
- Interpersonal skills
- Ability to learn quickly
Timeline
General Manager
Macy's Tire & Lube
06.2024 - 03.2026
G1 - Auto Maintenance And Light Repair - G1 - Auto Maintenance And Light Repair
National Institute For Automotive Service Excellence
09.2022 - 12.2027
P1 - Medium-Heavy Duty Parts Specialist - P1 - Medium-Heavy Duty Parts Specialist
National Insitute For Automotive Service Excellence
08.2022 - 12.2027
C1 - Automotive Service Consultant - C1 - Automotive Service Consultant
National Institute For Automotive Service Excellence
01.2022 - 06.2027
P2 - Automobile Parts - P2 - Automobile Parts
National Institute For Automotive Service Excellence
05.2021 - 06.2026
Equipment Shop Parts Supervisor
ADOT
07.2020 - 06.2024
Installer Service Specialist
O'Reilly Auto Parts
11.2015 - 07.2020
Store Manager
O'Reilly Auto Parts
11.2013 - 11.2015
Counter Salesperson
Mac's Auto Parts
General Equivalency Diploma