Shannon Wood
Eugene,OR
Summary
Accomplished Inside Sales Representative adept at exceeding sales objectives on a regular basis. Persuasive communicator and analytical problem-solver able to uncover customer needs and match with company offerings. Offering seven years of sales excellence. working as a sales man has taught me how to not just read what a customer wants but what they are going to want in the future. I have been able to read customers needs and keep stock quantities that no other store has been able to do. This has helped me help Keenan supply almost double its growth in the last year (from a 1.8 million a year to a 3.2)
Overview
11
11
years of professional experience
Work History
Counter Salesperson
Airgas
Eugene, OR
12.2024 - Current
- Processed customer orders efficiently, ensuring accuracy in product selection and inventory management.
- Provided expert guidance on gas and welding products, enhancing customer satisfaction and loyalty.
- Maintained comprehensive knowledge of safety regulations and compliance standards for hazardous materials.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Finalized sales by completing payments and required paperwork.
Purchasing Agent
Olsson Industrial Electric
Springfield, OR
08.2022 - 08.2024
- Negotiated vendor contracts to optimize procurement costs and improve supplier relationships.
- Implemented purchasing policies that improved compliance and streamlined order processing procedures.
- Developed reports for senior management, providing insights into purchasing trends and budget adherence.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
Purchasing Agent
Keller Supply
Eugene, OR
08.2020 - 08.2022
- Analyzed market trends to identify sourcing opportunities and enhance inventory management strategies.
- Collaborated with cross-functional teams to forecast demand and manage supply chain efficiency.
- Monitored supplier performance, ensuring timely delivery and quality standards were consistently met.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
Inside Sales Representative
Keenan Supply
Eugene, OR
05.2018 - 08.2020
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Used digital and telephone approaches to generate sales leads.
- Gathered information on sales and service issues to provide effective resolutions.
- Conducted business to business telephone sales.
Counter Sales Associate
A-1 Coupling
Eugene, OR
10.2017 - 05.2018
- Collected merchandise from store and searched back-end locations for customer purchases.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
- Stayed up to date on current item discounts to support promotions.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find necessary store items.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Worked closely with front-end staff to assist customers.
Trailer Sales
Cascade Truck Body
Eugene, OR
02.2017 - 10.2017
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Helped customer customize trailers to fit their needs.
- Built van packages for plumbers and electricians to suit their needs.
- Helped customers find the trailer that fits their budget and work load.
- Build cad drawings for custom built trailers.
Manager
EC Blend
Eugene, OR
10.2016 - 10.2017
- Led employee performance reviews and discussed improvement strategies with each team member.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Managed day-to-day operations, including supervision and assignment delegation for a three-member team.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Oversaw personnel recruitment, performance and scheduling.
- Improved and assessed process functionality to eliminate downtime and boost productivity.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Coached new team members on job tasks and performance strategies.
- Greeted and assisted all customers daily in high-traffic retailer.
Sales Account Manager
Eugene Win-supply
Eugene, OR
02.2015 - 08.2016
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Addressed customer questions and concerns regarding products, prices and availability.
- Formulated trusted relationships with key accounts.
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Answered customers' questions about products prices, availability, uses and credit terms.
Education
Bachelor of Arts - Emergency Management
Ashford University
San Diego, CA10.2015
Skills
- Consultative sales approach
- Regional sales and support
- Cold calling expertise
- Telephone sales
- Key relationship management
- Product demonstrations and presentations
- Driven
- Project development
- Flexible schedule
- Clear and articulate phone manner
- Dependable
- Available for evening and weekend shifts
- Analytical problem solver
- Strong sales-closer
- new Developed strategic initiatives to support overall business objectives and improve market positioning development
Timeline
Counter Salesperson
Airgas
12.2024 - Current
Purchasing Agent
Olsson Industrial Electric
08.2022 - 08.2024
Purchasing Agent
Keller Supply
08.2020 - 08.2022
Inside Sales Representative
Keenan Supply
05.2018 - 08.2020
Counter Sales Associate
A-1 Coupling
10.2017 - 05.2018
Trailer Sales
Cascade Truck Body
02.2017 - 10.2017
Manager
EC Blend
10.2016 - 10.2017
Sales Account Manager
Eugene Win-supply
02.2015 - 08.2016
Bachelor of Arts - Emergency Management
Ashford University