Cecilia Scott
Mobile,AL
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Cosmetic Counter Manager
Clinique Cosmetics
Mobile, AL
01.2016 - 01.2017
- Introduced initiatives and sales strategies to exceed daily and yearly goals.
- Supervised team of 6 sales representatives serving approximately 30 customers per day.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Collaborated with other manager to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
Cosmetic Counter Manager
Clinique Cosmetics
Spanish Fort, AL
02.2015 - 01.2016
- Introduced initiatives and sales strategies to exceed daily and yearly goals.
- Supervised team of 4. Serving approximately 15 customers per day.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Collaborated with other cosmetic managers to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Gathered and analyzed sales and performance data to set and strategize on daily departmental goals.
Junior Department Manager
Dillards Department Store
Spanish Fort, AL
04.2014 - 02.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Polo Specialist
Dillards Department Store
Spanish Fort, AL
05.2011 - 04.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Sales Associate
Talbots Clothing Store
Mobile, AL
05.2008 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Library Assistant
University Of South Alabama College
Mobile, AL
08.2004 - 01.2009
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Maintained circulation desk for lending periodicals and books to patrons.
- Answered patron questions in-person or by phone regarding library services and resources.
Manager of Operations
Hollywood Theaters
Mobile, AL
05.2004 - 01.2009
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Arts - Elemenary Education
University of South Alabama
Skills
- Client Needs Assessment
- Quotes and Sales
- Consultative Sales Approach
- Event Promotion
- Cash Register Operations
- Trend Tracking
- Cash Counting
Timeline
Cosmetic Counter Manager
Clinique Cosmetics
01.2016 - 01.2017
Cosmetic Counter Manager
Clinique Cosmetics
02.2015 - 01.2016
Junior Department Manager
Dillards Department Store
04.2014 - 02.2015
Polo Specialist
Dillards Department Store
05.2011 - 04.2014
Sales Associate
Talbots Clothing Store
05.2008 - 05.2011
Library Assistant
University Of South Alabama College
08.2004 - 01.2009
Manager of Operations
Hollywood Theaters
05.2004 - 01.2009
Bachelor of Arts - Elemenary Education
University of South Alabama