Lori-Anm Lynch
Honolulu
Summary
Ambitious Cosmetic Counter Manager leveraging strengths of team members to optimize client experiences and support business growth. Maximized productivity with superior influencing and mentoring skills. Business savvy professional experienced in sales and marketing.
Overview
21
21
years of professional experience
1990
1990
years of post-secondary education
Work History
Cosmetic Counter Manager
Nordstrom
Honolulu
11.2024 - Current
- Trained and supervised counter personnel in customer service techniques.
- Ensured compliance with company policies and procedures at the counter level.
- Reported feedback from customers regarding product performance, quality issues or other concerns.
- Assisted customers with product selection, application and purchase decisions.
- Advised customers on the latest trends in cosmetics products.
Cosmetic Account Cordinator
Clarins/Macys
06.2006 - 04.2011
- Managed daily operations related to accounts receivable and payable functions.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Managed client relationships by providing timely responses to inquiries.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
- Delegated work to staff, setting priorities and goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Group Sales Manager Cosmetic
Macy's
Honolulu
06.2004 - 03.2006
- Analyzed data from customer feedback surveys and used insights to improve services offered to customers.
- Collaborated with other departments to ensure smooth operations of group sales events.
- Managed customer relationships with corporate clients and travel agents to maximize revenue potential.
- Recruited, hired, trained, mentored, evaluated performance of team members in the department.
- Monitored inventory levels of products or services sold through group sales channels.
- Organized training sessions for new staff members on best practices for handling group sales inquiries.
Education
Roosevelt High School
Honolulu , HISkills
Right now at NORDSTROM I am running 150% over my goals for all three cosmetic lines I’m one of the top producers for our personal book which is the highest percentage in adding new customers to our online clientele listing I am also the make up artist who basically sits down 3 clients a day and they usually spend about average $350 per client and averages three sit down a day I do about $1000 in sales a day or more I’ve also been scouted to be a ADM for the NORDSTROM store as well
Additional Comments
Student fell short 3rd grade due to not completing his project. Student opted to not do the required project and understood the consequences.
Grade Level
8
Instructional Strategies
- One on one checking for understanding.
- Use of non-verbal cues.
Performance Areas
Able to do hands-on work with reinforced instruction., Needs reminders to focus on task at hand., Takes visual cues for inappropriate behavior.
Timeline
Cosmetic Counter Manager
Nordstrom
11.2024 - Current
Cosmetic Account Cordinator
Clarins/Macys
06.2006 - 04.2011
Group Sales Manager Cosmetic
Macy's
06.2004 - 03.2006
Roosevelt High School