Brandon Bustillos
Round Rock,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Internship Student
Emerald Property Management Services
01.2023 - 05.2023
- Reported back to owner to receive day-to-day tasks and responsibilities.
- Communicated effectively with staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with tenants by phone, email, or in-person to provide information.
- Analyzed problems and worked with staff to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Delivered clerical support by handling range of routine and special requirements
Bookkeeper/Customer Service Representative
HEB
04.2018 - 12.2020
- Maintained and processed invoices, deposits, and money logs.
- Handled daily cash audits.
- Reconciled and corrected issues with financial records.
- Processed customer bill payments, money orders, and Wester Union transactions.
- Handled customer issues and concerns in- store and over phone.
- Supported management with overrides.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Administration
Texas State University
San Marcos, TX05.2023
Skills
- Managing Operations and Efficiency
- Managing Appointments
- Problem-Solving Ability
- Verbal and Written Communication
- Managing Files and Records
- Proficient in Microsoft Systems & Teams
Timeline
Internship Student
Emerald Property Management Services
01.2023 - 05.2023
Bookkeeper/Customer Service Representative
HEB
04.2018 - 12.2020
BBA - Business Administration
Texas State University
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