Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Carpenter

London,KY

Summary

Dynamic Field Service Technician with a proven track record at Alabama Power, excelling in troubleshooting and repair of complex systems. Recognized for enhancing customer satisfaction through exceptional service and proactive problem-solving. Skilled in equipment installation and preventive maintenance, fostering strong client relationships with a courteous and professional approach.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Czm Usa
10.2023 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Field Service Technician

Alabama Power
06.2018 - 10.2023
  • Followed safety procedures to avoid injuries in field.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.

Infantryman

United States Army
05.2014 - 05.2018
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.

Education

No Degree - Diesel Technology

Gadsden State Community College
Gadsden, AL
09-2019

High School Diploma -

North Laurel High School
London, KY
05-2014

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Training and mentoring
  • Power tools operation
  • Repair and installation
  • Courteous and professional
  • Service quality
  • Equipment inspection
  • Tool management
  • Vehicle maintenance
  • Work order management
  • Timely reports completion
  • Workflow management

Timeline

Field Service Technician

Czm Usa
10.2023 - Current

Field Service Technician

Alabama Power
06.2018 - 10.2023

Infantryman

United States Army
05.2014 - 05.2018

No Degree - Diesel Technology

Gadsden State Community College

High School Diploma -

North Laurel High School

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Brandon Carpenter