Brandon chamness

▪ Ensured 99.9%+ uptime and reliability of Atlassian applications (Jira Service Management, Jira, Confluence) across development, test, and production environments through proactive monitoring, tuning, and incident response.

▪ Led major platform migrations from Windows to Linux OS, improving system scalability, reducing maintenance overhead, and aligning with enterprise reliability goals.

▪ Implemented observability practices (logging, alerting, performance metrics) for Atlassian applications, enabling faster incident detection and reducing mean time to resolution (MTTR).

▪ Designed and deployed resilient workflows, automation rules, and custom fieldsthat eliminated manual bottlenecks, resulting in faster ticket resolution and higher team productivity.

▪ Developed reporting and executive dashboards to track SLA adherence, reliability metrics, and operational health, improving leadership decision-making and transparency.

▪ Drove configuration management and security compliance by standardizing permissions, roles, and onboarding/offboarding processes across Jira and Confluence.

▪ Partnered with development and operations teams to automate repetitive tasksand improve CI/CD integrations with Jira, ensuring smoother software delivery pipelines.

▪ Authored and maintained knowledge base and technical runbooks to strengthen incident response, streamline onboarding, and promote self-service support.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

▪ Led cross-functional collaboration efforts to develop and execute data mapping strategies for Workday implementations, ensuring successful migration from legacy systems.

▪ Oversaw data validation processes to maintain integrity and compliance throughout the project lifecycle.

▪ Acted as a key liaison between technical teams and stakeholders to define requirements and deliver tailored solutions.

▪ Provided mentorship and training to over 30 users, enhancing team capabilities and system adoption.

▪ Took initiative in improving data integration workflows, resulting in streamlined implementation and increased project efficiency.

• Proven ability to learn quickly and adapt to new situations.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Spearheaded the full build-out of 12 enterprise-grade application environments across AWS and vSphere, each comprising approximately 13 servers.
• Acted as the primary owner for end-to-end environment deployment, configuration, and stability, ensuring seamless infrastructure delivery.
• Led the integration and operational support of key enterprise software platforms, including FIM, K2, SQL Server, and Informatica.
• Established and enforced access controls by provisioning user accounts, defining permissions, and implementing password and security policies.
• Defined and documented network procedures, contributing to improved operational consistency and audit readiness.