Brandon Chandler
Leicester,NC
Summary
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation, and business needs.
Overview
22
22
years of professional experience
Work History
Owner/Operator Truck Driver
Self Employed truck driver
Leicester, North Carolina
05.2020 - Current
- Communicated with customers regarding delivery times and location details.
- Developed positive relationships with customers by providing excellent customer service.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Adhered to company policies regarding safety and security measures.
- Assisted in loading and unloading freight from trailers as needed.
- Performed basic troubleshooting on mechanical components when necessary.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Operated commercial truck to transport goods and materials over long distances.
- Reported any incidents or accidents to management immediately upon occurrence.
- Maintained accurate mileage logs and other required documentation.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Utilized GPS systems for navigation purposes throughout trips.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Implemented cost control measures to reduce expenses and increase profitability.
- Retained valid proof of insurance and registration in vehicles.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Hooked and unhooked trailers from tractor and converter dollies.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Maintained safe driving habits to protect property and general public on roadways.
- Obtained signatures needed to complete and process paperwork.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Followed regular schedule of pickups for individual customers and groups.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Processed shipment documents neatly and efficiently for each load.
- Performed regular inspections and completed vehicle repairs.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Recorded expenses and maintained receipts.
- Reacted decisively and quickly to protect spoilage.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Worked well with dispatchers to communicate route and schedule changes.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Delivery Driver
US Foods
Charlotte , NC
05.2014 - 05.2020
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Received daily delivery instructions and route assignments from dispatch.
- Assisted warehouse personnel in packing orders when necessary.
- Maintained accurate records of goods delivered and collected payments as required.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Ensured accurate completion of all paperwork associated with deliveries.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Inspected vehicle and maintained gas, oil and water levels.
- Utilized GPS and maps for efficient route planning.
- Notified customers of delays to decrease calls to support.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Reported mechanical problems encountered with vehicles to dispatch.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Processed shipment documents neatly and efficiently for each load.
- Reported delays and accidents to stations using telephones or two-way radios.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Conducted emergency vehicle repairs to restore safety and dependability.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Kept accurate logs of all deliveries and trips.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Presented order bills and collected payments for deliveries.
Independent Distributor
Flowers Foods
Asheville, North Carolina
06.2006 - 05.2014
- Ensured compliance with applicable laws related to distribution operations.
- Designed effective training programs for new independent distributors.
- Processed returns from customers quickly and efficiently while maintaining high customer satisfaction ratings.
- Monitored customer service inquiries via email and phone calls promptly responding to any issues or concerns raised.
- Performed daily quality assurance checks on orders prior to shipment.
- Provided technical assistance when needed regarding product features or usage instructions.
- Coordinated shipping schedules ensuring timely delivery of products to customers.
- Generated detailed reports on customer feedback, sales results, and inventory levels.
- Developed and implemented strategic sales plans to increase market share.
- Maintained accurate records of all transactions in accordance with company policies.
- Managed a team of independent distributors, providing guidance and support to ensure success.
- Organized promotional activities including trade shows, conferences, and events.
- Established key partnerships with vendors to secure discounted pricing for products.
- Created relationships with potential customers through cold-calling, networking events, and online outreach initiatives.
- Implemented cost-saving measures that improved operational efficiency by 20%.
- Negotiated terms of agreements with suppliers and other vendors.
- Identified opportunities for improvement within existing processes and procedures.
- Conducted regular meetings with staff to review progress on objectives and goals.
- Collaborated closely with internal departments such as finance, logistics, and marketing during the execution of projects.
- Researched competitors' strategies to stay ahead of the competition.
- Reviewed performance metrics regularly to track progress against established goals.
- Analyzed customer data to identify trends in the industry and develop targeted marketing campaigns.
- Stayed up to date on personal inventory and success rates to communicate and collaborate with suppliers.
- Cross-sold additional products and services to purchasing customers.
- Updated product displays frequently according to market changes and company and personal sales goals.
- Increased personal revenue through keeping accurate records of markets, inventories, and industry changes.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Traveled assigned sales territories and met with potential clients to discuss business opportunities.
- Maintained relationships with key customers in territory by facilitating ongoing product training and support.
- Implemented sustainability practices in packaging and distribution processes.
- Developed relationships with retail partners to expand product reach.
- Coordinated delivery schedules to optimize distribution efficiency.
- Developed contingency plans for distribution during peak seasons.
- Reviewed current and future market trends to increase sales.
- Utilized software tools to plan and execute distribution routes.
- Determined market entry strategies for new regions and existing product portfolios.
- Assessed performance metrics to identify areas for distribution improvement.
- Coordinated with marketing teams to align distribution with promotional activities.
- Collected market data to analyze growth and develop markets.
- Analyzed sales data to adjust distribution strategies for market demand.
- Ensured compliance with all regulatory requirements for product distribution.
- Monitored product storage conditions to maintain quality standards.
- Managed inventory levels to ensure timely distribution of products.
- Collaborated with suppliers to ensure a steady supply of products.
- Addressed customer inquiries and resolved issues related to distribution.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Contacted customers prior to delivery to coordinate delivery times.
- Informed regular customers of new products or services and price changes.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Kept accurate logs of all deliveries and trips.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Issued sales promotion materials to customers to boost sales.
- Collected money, provided change and recorded transactions on receipts.
- Cold-called prospective customers to provide details on company services or products.
- Resolved customers' complaints regarding products or services.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Organized merchandise and sales promotion displays to attract customers.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Recorded deliveries and daily sales transactions.
- Identified prospective customers by using business directories and following leads from existing clients.
Route Sales Representative
Sara Lee Bakery Group
Fletcher, North Carolina
04.2003 - 07.2006
- Utilized effective problem solving skills when resolving customer issues.
- Delivered product to customers in a safe and courteous manner.
- Maintained an organized work space at all times.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Developed and maintained relationships with current customers.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Organized deliveries according to customer needs.
- Loaded, unloaded, and delivered product in a timely manner.
- Resolved any customer complaints promptly and professionally.
- Responded quickly to customer inquiries regarding products or services.
- Assisted with merchandising displays at customer locations when requested.
- Maintained accurate records of all deliveries and pickups.
- Adhered to company safety policies while operating company vehicle.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Conducted daily pre-trip inspections of delivery vehicles.
- Developed and implemented strategies to increase sales volume.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Promoted positive relationships with customers to maintain consistent sales.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Education
High School Diploma -
North Buncombe High
Weaverville, NC06-2003
Skills
- Route planning
- Customer service
- Documentation management
- Safety compliance
- Load management
- Time management
- Communication skills
- Problem solving
- Cost control
- Relationship building
- Self-motivation and discipline
- Dispatch communication
- Unloading management
- Paperwork coordination
- Organizational growth
- Load securing proficiency
- Truck loading and unloading
- Traffic law knowledge
- Safety management
- Professionalism and work ethic
- Delivery verification
- Recordkeeping and documentation
- Route planning expertise
- Delivery scheduling
- Loading and unloading coordination
- Efficient route management
- Loading and unloading
- Inclement weather driving
- Basic computer literacy
- Flexible schedule availability
- Clean MVR
- Multi-stop routing
- Invoice verification
- Order picking and processing
Timeline
Owner/Operator Truck Driver
Self Employed truck driver
05.2020 - Current
Delivery Driver
US Foods
05.2014 - 05.2020
Independent Distributor
Flowers Foods
06.2006 - 05.2014
Route Sales Representative
Sara Lee Bakery Group
04.2003 - 07.2006
High School Diploma -
North Buncombe High