Brandon Chapman
Kalispell,MT
Summary
Highly experienced engineer skilled in maintaining efficient digital systems to ensure seamless workflows and optimal productivity. Proficiently manages routine maintenance checks and software update schedules, resulting in reduced network downtime and enhanced security measures. Thrives on collaborating with customers and teammates, employing a creative mindset to devise and execute innovative technical solutions for complex issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ASSOCAITE SYSTEMS ENGINEER
Logan Health
05.2023 - Current
- Successfully organized and prioritized 2-3 projects concurrently to ensure timely completion in alignment with organizational objectives.
- Configured deployment of software updates for 100'sof servers and evaluated security patches to enhance device performance and ensure data protection.
- Utilized Confluence to develop detailed documentation, streamlining troubleshooting processes.
- Managed vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
SYSTEMS ENGINEER
Logan Healthcare
07.2022 - 05.2023
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions which includes over 1000 servers and 5000 client devices.
- Created flowcharts, diagrams and other documentation
- Checked for accuracy and functionality during implementation of new systems
- Configured, installed and upgraded SQL databases.
TECHNICAL SUPPORT SPECIALIST
Logan Healthcare
10.2021 - 07.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
DESKTOP SUPPORT TECHNICIAN
Mercedes-Benz Financial Services
08.2016 - 09.2020
- Purchased, setup and installed new computers
- Researched and identified solutions to technical problems
- Configured hardware, devices, and software to set up work stations for employees
- Installed and configured operating systems and applications.
DESKTOP SUPPORT TECHNICIAN
Wells Fargo
08.2015 - 08.2016
- Offered assistance in implementing and developing training programs
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Installed and configured operating systems and applications.
DESKTOP SUPPORT TECHNICIAN
Mercedes-Benz Financial Services
09.2013 - 07.2015
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Installed and configured operating systems and applications
- Purchased, setup and installed new computers.
AVIATION ORDNANCEMAN
United States Marine Corps
07.2006 - 11.2010
- Delivered mentorship to personnel, aligning performance and encouraging career development
- Reviewed and inspected explosives manufacturing process to establish quality control standards
- Supervised explosives loading operations, adhering to safety protocols and procedures.
Education
Associate Of Applied Science - Computer And Information Systems Security
Tarrant County College District
Fort Worth, TX06.2017
Skills
- MECM Microsoft Endpoint Configuration Management
- Microsoft Endpoint Management (Intune)
- Teamwork and Collaboration
- Technical Documentation and Reporting
- Continuous Improvement
- Troubleshooting
Certification
- Security - 2017
Timeline
ASSOCAITE SYSTEMS ENGINEER
Logan Health
05.2023 - Current
SYSTEMS ENGINEER
Logan Healthcare
07.2022 - 05.2023
TECHNICAL SUPPORT SPECIALIST
Logan Healthcare
10.2021 - 07.2022
DESKTOP SUPPORT TECHNICIAN
Mercedes-Benz Financial Services
08.2016 - 09.2020
DESKTOP SUPPORT TECHNICIAN
Wells Fargo
08.2015 - 08.2016
DESKTOP SUPPORT TECHNICIAN
Mercedes-Benz Financial Services
09.2013 - 07.2015
AVIATION ORDNANCEMAN
United States Marine Corps
07.2006 - 11.2010
Associate Of Applied Science - Computer And Information Systems Security
Tarrant County College District
- Security - 2017
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