Brandon Chong
Seattle
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Associate Account Manager
Amazon Web Services
Seattle
10.2024 - Current
- Developed strategic account plans to drive customer engagement.
- Managed client accounts to ensure satisfaction and service delivery.
- Coordinated cross-functional teams to ensure successful project completion.
- Developed relationships with key customers, partners, and vendors.
- Identified potential cross-selling opportunities among existing accounts.
Commercial Account Executive
Outreach.io
Seattle
06.2022 - 09.2024
- Finished 105% to a quota of $133,000 in closed won revenue in Q2 2024.
- Finished 165% to ramp quota in Q1 2024.
- Spearheaded pipeline generation, surpassing team performance with $550,000 ARR in Q1 2024.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inbound leads, generated self-sourced pipeline, advanced deals along the entire sales cycle, and forecasted my revenue numbers.
Sales Development Representative
SAP Concur
Bellevue
01.2020 - 10.2021
- Engaged potential clients through targeted outreach and relationship building.
- Collaborated with sales teams to develop effective lead generation strategies.
- Utilized CRM software to track interactions and manage sales pipelines efficiently.
- Scheduled meetings and follow-ups to ensure client engagement throughout the sales cycle.
Server
Koto Teriyaki
Lakewood
06.2016 - 09.2018
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining and service areas.
- Handled customer inquiries and resolved issues efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Received orders from customers via telephone or online ordering systems.
Education
Bachelor of Arts - Interdisciplinary Arts & Sciences
University of Washington
Seattle, WA06.2017
Skills
- Exceptional customer service
- Communication skills
- Multitasking and organization
- Inventory management
- Dining area maintenance
- POS operation
Timeline
Associate Account Manager
Amazon Web Services
10.2024 - Current
Commercial Account Executive
Outreach.io
06.2022 - 09.2024
Sales Development Representative
SAP Concur
01.2020 - 10.2021
Server
Koto Teriyaki
06.2016 - 09.2018
Bachelor of Arts - Interdisciplinary Arts & Sciences
University of Washington