Field Service Technician
Integrity Bio-Chemicals LLC
Cresson, TX
07.2021 - Current
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Provided technical support to customers over the phone and via email.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Adjusted functional parts of devices or control instruments according to specifications.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Maintained customer records and updated software applications as required.
- Disassembled defective machines for repair or replacement of parts.
- Communicated with vendors, upper management, and peers.
- Delivered outstanding customer service on field visits to meet corporate guidelines.