Brandon Cline
Huntington
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Sales Customer Support Specialist
Charter Communications, Time Warner Cable
Largo
04.2022 - 09.2025
- Meet and exceed monthly sales goals and revenue targets in assigned territories.
- Build and maintain strong relationships with property managers and potential customers to drive new business.
- Assist customers in understanding product benefits and recommend additional services to increase sales volume.
- Respond to customer questions, resolve issues professionally, and ensure a positive customer experience.
- Stay informed on competitive pricing, promotions, and market trends; share insights with management.
- Accurately complete required sales documentation (e.g., sales orders, reports).
- Attend company sales meetings and training programs to improve product knowledge and sales skills
Direct Support Professional
Starlight Behavioral Health Services
Huntington
09.2021 - 03.2022
- Provided direct care and supervision to individuals with intellectual and developmental disabilities in home and community settings
- Assisted clients with activities of daily living (ADLs), including personal hygiene, grooming, meal preparation, and medication reminders
- Supported individuals in developing life skills, social skills, and independent living abilities
- Implemented individualized support plans and followed behavioral support strategies
- Monitored client safety, documented daily activities, and reported changes in behavior or health to supervisors
- Assisted with transportation to appointments, work, and community activities
- Maintained a respectful, patient, and supportive environment while promoting client dignity and independence
- Collaborated with team members, families, and healthcare professionals to ensure quality care
Customer Service Representative
TTEC (Progressive Insurance)
Daytona Beach
12.2018 - 06.2021
- Provided customer support through phone and chat interactions.
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints using effective communication techniques.
- Managed high-volume calls while maintaining quality service standards.
Front of House Employee
Italian Pizza & Grill
Daytona Beach
01.2015 - 11.2018
- Greeted and seated customers promptly to enhance dining experience.
- Managed reservations and organized tables for efficient service flow.
- Provided menu information and answered customer inquiries effectively.
- Maintained cleanliness of dining area to ensure a welcoming atmosphere.
- Collaborated with team members to ensure smooth service during peak hours.
Education
High School Diploma -
Westside High School
Clear Fork, WV05-2004
Some College (No Degree) - Nursing Leadership And Management
Marshall University
Huntington, West Virginia, WVSkills
- Cash handling & POS systems
- Order accuracy & quality control
- Sales & customer acquisition
- Consultative selling
- Product knowledge (Internet, TV, Mobile, Voice)
- Direct patient care
- Activities of Daily Living (ADLs) support
- Behavior management
- Crisis prevention & de-escalation
- Individualized support plans
Timeline
Sales Customer Support Specialist
Charter Communications, Time Warner Cable
04.2022 - 09.2025
Direct Support Professional
Starlight Behavioral Health Services
09.2021 - 03.2022
Customer Service Representative
TTEC (Progressive Insurance)
12.2018 - 06.2021
Front of House Employee
Italian Pizza & Grill
01.2015 - 11.2018
High School Diploma -
Westside High School
Some College (No Degree) - Nursing Leadership And Management
Marshall University