Jolene Gomez
Miami
Summary
Customer-focused professional with nearly four years of experience supporting high-volume retail and service environments. Known for being dependable, composed under pressure, attentive to detail, and quick to learn new procedures, systems, and responsibilities. Brings a strong work ethic, positive attitude, bilingual communication skills, and a team-first mindset. Eager to grow with a company that values initiative, professionalism, excellent service, and long-term development.
Overview
4
4
years of professional experience
Work History
Customer Service Associate / Cashier & Front-End Support
Publix
Miami, FL
12.2022 - 05.2026
- Provided friendly, efficient service in a high-traffic grocery environment while helping customers with purchases, questions, and front-end needs.
- Processed cash, card, and digital transactions accurately while maintaining professionalism, focus, and attention to detail.
- Adapted quickly to changing priorities, supported coworkers across front-end tasks, and helped maintain smooth operations during peak hours.
- Built trust through punctuality, patience, respectful communication, and a consistent willingness to assist wherever needed.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Increased team productivity with effective communication and coordination of tasks.
Cashier
Milam’s Market
Miami, FL
01.2026 - 04.2026
- Executed attentive customer service, ensuring accurate transaction completion and an organized, welcoming checkout area.
- Mastered store procedures efficiently, ensuring swift and accurate service delivery.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Utilized point-of-sale systems to track sales trends and inventory levels effectively.
Crew Member
Wendy’s
Miami, FL
05.2025 - 08.2025
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured accuracy in food preparation orders while maintaining cleanliness and delivering exceptional customer service.
- Resolved customer complaints promptly, contributing to positive dining experiences and feedback.
Seasonal Sales Associate
Ibiley School Uniforms
Miami, FL
07.2022 - 08.2023
- Facilitated product selection, sizing, and purchase processes for families during peak back-to-school seasons.
- Maintained organized merchandise areas and contributed to a helpful, efficient, and professional shopping experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma -
Virtual Prep Academy
Miami, FL2026
Skills
- Quick Learner & Adaptable
- Cash Handling & POS Systems
- Professional Communication
Skills
- Team Collaboration
- Fast-Paced Multitasking
- Reliability & Time Management
- Problem-Solving
Languages
English & Spanish
Timeline
Cashier
Milam’s Market
01.2026 - 04.2026
Crew Member
Wendy’s
05.2025 - 08.2025
Customer Service Associate / Cashier & Front-End Support
Publix
12.2022 - 05.2026
Seasonal Sales Associate
Ibiley School Uniforms
07.2022 - 08.2023
High School Diploma -
Virtual Prep Academy