Luke Antoshak
Summary
Proven professional with a track record of excellence in customer service and cash management at Publix Grocery Store. Demonstrates exceptional adaptability, teamwork, and a commitment to enhancing customer satisfaction. Skilled in efficient cash handling and fostering positive relationships, consistently ensuring accuracy and reliability. Achieves significant repeat business through outstanding customer assistance and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Front End Customer Service Associate
Publix Grocery Store
3110 Fincher Farm Road Matthews, NC 28105
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Dog Walker/Dog Sitter
Self-employed
Telfair Neighborhood Mint Hill ,NC
01.2019 - 06.2024
- Greeted pet owners warmly to build trust and create lasting relationships.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Gave medication to pets following guidelines from owners.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Communicated professionally with pet owners via phone, email, and text.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
Education
Biological Sciences
CPCC
Charlotte, NCBiological Sciences
UNCC
Charlotte, NCCertification Earned - Nurse Aide I
American Academy of Health Sciences
Charlotte, NCSkills
- Customer service excellence
- Time management skills
- Organizational abilities
- Adaptable and Flexible
- Team Collaboration
- Patience and Empathy
- Professionalism and Courtesy
- Work Ethic and Integrity
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
Timeline
Cashier/Front End Customer Service Associate
Publix Grocery Store
06.2024 - Current
Dog Walker/Dog Sitter
Self-employed
01.2019 - 06.2024
Biological Sciences
CPCC
Biological Sciences
UNCC
Certification Earned - Nurse Aide I
American Academy of Health Sciences