Conduct triage, escalation, and resolution of network problem
Conduct and Manage Bridge Conferencing with vertical and 3rd party Vendor teams to achieve network restoration in a efficient and timely manner
Acknowledge and Correlate Network Alarms to appropriate Change Requests or generate incident tickets for further triage investigation
Associate
Aldi US
04.2016 - 07.2018
Duties include: Opening store, Unloading freight, using heavy machinery, Cash control, inventory, assisting customers
Onsite Manager
ProLogistix
Edwardsville, IL
01.2015 - 04.2016
Company Overview: Genco Logistics: Unilever Onsite Manager
Train/develop/mentor/motivate a cohesive team, continuously ensuring high levels of Safety, Quality, and Productivity
Inspect facility for Safety/Security Hazards and resolve immediately
Work with Operations Management to identify, and eliminate sources of inventory shrinkage
Repair Computer invoices, shift inspection, attendance, and productivity reports
Enhanced overall productivity, and work quality, and operated all types of warehouse equipment
Genco Logistics: Unilever Onsite Manager
Assistant Store Manager
Midwest Petroleum
10.2012 - 04.2016
Duties: Run the store in the store managers absence, hire/terminate, write-up/suspend employees
Coach and develop team members while delivering great guest service
Doing daily paperwork which includes accounting, inventory, managing invoices, monitoring and controlling the amount of product and money that is on our location, watching surveillance videos
Taking care of employee and customer problems
Doing whatever it takes to make our company run as smooth as possible
Checking in product using handheld computers, making product orders
Using professional office software such as Microsoft outlook, PDI, all out Microsoft office programs, and payroll systems such as ADP, and Paycor
Education
High School - Business, Keyboarding, Marketing, Accounting, Business Law
Belleville East High School
01.2011
Skills
Forklift Operator
Management
Shipping & Receiving
Telecommunication
Technical Support
Troubleshooting
Customer Service
Microsoft Office
Leadership Experience
Microsoft Word
Microsoft Outlook
Microsoft Excel
Network Support
Computer Networking
Help Desk
LAN
References
Wade Hudson, Charter Network Operations Engineer III, 573-837-2468
Robert Cain, Charter Network Operations Engineer II, 314-221-4246
Matthew McHone, Charter Network Operations Engineer I, 937-241-2941
Timeline
NOC Associate Network Operations Engineer
Charter Communications
11.2022 - Current
Associate
Aldi US
04.2016 - 07.2018
Onsite Manager
ProLogistix
01.2015 - 04.2016
Assistant Store Manager
Midwest Petroleum
10.2012 - 04.2016
High School - Business, Keyboarding, Marketing, Accounting, Business Law