Brandon Colucci

• Assisted manager in all aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Trained and supervised employees on office policies and procedures.
• Volunteered to help with special projects of varying degrees of complexity.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Increased customer service success rates by quickly resolving issues.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Was responsible for efficient scheduling to minimize costs and maximize productivity
• Scheduled and managed a work force of approximately 12 individuals
• Having to memorize the names and interests of at least 200 members of the course

Responsible for efficient food delivery.