Jessica Niles
Alpena,MI
Summary
Dynamic Medical Assistant and Certified Nursing Assistant with proven expertise in patient care, medical assistance, and critical thinking. Excelled at Alcona Health Center by enhancing patient experience through effective communication and organization. Skilled in Microsoft Word and relationship building, significantly improving patient satisfaction and operational efficiency.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
PACE Northeast Mi
11.2025 - Current
- Provided compassionate personal care and assistance to clients, enhancing their quality of life.
- Assisted with daily living activities, including bathing, grooming, and meal preparation.
- Monitored client health status and reported changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with clients and healthcare teams.
- Advocated for client needs and preferences within multidisciplinary team meetings, driving personalized care strategies.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Certified Nursing Assistant
MediLodge of Green View
07.2025 - Current
- Executed high-standard personal care tasks such as bathing, grooming, dressing, and feeding to uphold patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Changed linens to maintain a hygienic environment.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
Medical Assistant
Alcona Health Center
09.2023 - 06.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
CNA
Compassus Hospice
10.2022 - 04.2023
- Provided direct patient care and assistance with daily living activities.
- Administered medications and monitored vital signs accurately.
- Collaborated with nursing staff to develop individualized care plans.
- Trained new CNA staff on best practices and resident care techniques.
Certified Nursing Assistant
MediLodge of Alpena
08.2021 - 04.2023
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
Besser Senior Living Community
01.2021 - 09.2021
- Delivered compassionate patient care by assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
Phlebotomist
Mid Michigan Medical Center
01.2020 - 12.2020
- Prioritized patient safety and comfort during blood sample collection via venipuncture and capillary methods.
- Executed accurate specimen processing for laboratory analysis, adhering to strict quality control measures.
- Enhanced patient cooperation through education on phlebotomy procedures, alleviating concerns.
-
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH06.2020
Associate of Science - Human Resources Management
Bryant And Stratton College
Newark, NY06.2017
Skills
- Relationship building
- Relationship building
- Relationship building
- Relationship building
- Relationship building
- Relationship building
- Relationship building
- Relationship building
- Relationship building
Certification
CNA, CCMA, Phlebotomist, Associate Degree in Human Resources, Bachelor's in Healthcare Administration, CPR/BLS, Recipient Rights Certification.
Timeline
Personal Care Assistant
PACE Northeast Mi
11.2025 - Current
Certified Nursing Assistant
MediLodge of Green View
07.2025 - Current
Medical Assistant
Alcona Health Center
09.2023 - 06.2025
CNA
Compassus Hospice
10.2022 - 04.2023
Certified Nursing Assistant
MediLodge of Alpena
08.2021 - 04.2023
CNA
Besser Senior Living Community
01.2021 - 09.2021
Phlebotomist
Mid Michigan Medical Center
01.2020 - 12.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science - Human Resources Management
Bryant And Stratton College