Kimberlee Puccio
West Deptford,NJ
Summary
I am an exceptionally focused and dedicated worker with a passion for helping others. I am always aware of my surroundings & exceed at completing multiple tasks simultaneously. I consistently follow thru to achieve goals before their deadlines. I can proficiently handle diverse needs in a challenging, fast-paced business environment in a professional and courteous manner. I have remarkable communication, productivity, agility, initiative, problem-solving, results driven, organizational, and interpersonal skills. I have always excelled at learning new material quickly and I love a challenge.
Overview
25
25
years of professional experience
Work History
Personal Care Assistant
Independent Contractor - Self Employed
07.2019 - 08.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Scheduled and accompanied clients to medical appointments.
- Planned activities to encourage movement, stretching, and strength building.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
Customer Service Associate
The UPS Store 5991
09.2021 - 01.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer calls and emails to answer questions about products and services.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Labeled packages with clear, correct information to reduce mailing errors.
- Checked parcels were securely sealed to eliminate losses.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processing Assistant
Staffmark
03.2020 - 10.2020
- Scanning, weighing, processing and sorting of outgoing packages to be shipped out.
- as needed Temporary job
- able to work quickly and efficiently while standing for long periods of time.
Cashier
Dollar Tree Stores
10.2017 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed store opening, closing, and shift-change actions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Executed promotional and seasonal merchandising activities.
- Opened boxes and stocked shelves according to merchandising plans.
- Maintained store appearance with respect to visual merchandising and housekeeping standards.
Office Manager
Chuck's Plumbing
11.2011 - 06.2019
- Transformed a chaotic and messy office into a well organized and efficient work place, which helped increase profits and customer satisfaction.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Controlled finances to lower costs and keep business operating within budget.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Built lasting client relationships through effective communication and prompt issue resolution talents.
- Worked with vendors to make purchases and reconcile invoices.
- Tracked company equipment, tools and technology to manage inventory.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Completed payroll accurately and timely to meet employee expectations.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Documentation Specialist
Siegfried-USA. Inc.
04.2011 - 10.2011
- Temporary Contract Position
- Execution of duties in a regulatory controlled pharmaceutical industry.
- Preparation, Revision and Issuance of Master Production & Master Laboratory Documents.
- Preparation, Revision and Issuance of Executable Documents
- Document Retention - onsite and offsite storage systems.
- Retrieving of requested files
- Data Entry and day to day functions in the Documentation Access Database
Promotional Representative
Allstate Promotions
03.2006 - 12.2010
- Coordinated and participated in promotional activities and trade shows.
- Identified potential marketing opportunities to increase brand awareness.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Interacted with customers and business owners in a positive and professional manner.
Transportation Clerk
UPS Mail Innovations
12.2007 - 02.2010
- Developed and maintained courteous and effective working relationships.
- Data entry of Invoices, Payroll and Monthly accruals
- Scheduled pick-ups, placed supply orders, coded & payed invoices and handled the driver's weekly payroll.
- Completion of Daily 8125's paperwork for USPS, Tracking BOL's and daily totals spreadsheet.
- Direct Assistant to the Transportation Manager
- Would make follow up calls to check on status of our drivers and confirm pick up and drop off times with customers.
Administrative Assistant
Contemporary Services Corporation.
06.2006 - 12.2007
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Call Center Representative
South Jersey Newspaper
11.2005 - 04.2006
- Heavy phone duties
- Sales and billing of classified and internet ad displays
- Preparation of Obituaries and Death Notices
File Room Clerk
Booth Radiology
01.2004 - 01.2005
- Responsible for maintaining patient records and creating new ones.
- Preparation of records and films for customer pick up, which sometimes required printing of x-ray, MRI, US or CT films
- Developing X-rays and assisting the X-ray Technician with patients.
Receptionist
Accu Staffing
01.2001 - 01.2004
- Various temp office positions held at various locations as needed.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- handled regular day to day duties of office support, ie, filing, faxing, copying, phones, mail, etc.
Administrative Assistant
Tech Data
11.1998 - 01.2001
- started as receptionist and was later promoted to the Administrative assistant to the Office Manager.
- Answered phones, Customer Service, visitor sign in and badge issuance.
- Sorted & distributed mail, scheduled meetings & conference calls.
- Handled Itinerary, and expense reports, payroll in Kronos, purchasing of all office and warehouse supplies, and new hire paperwork in PeopleSoft.
- Handled day to day office duties and any special projects that came up as well.
Education
BBA - Entrepreneurship
Strayer University
Online07.2027
Skills
- Organizational skills
- General office functions
- Meticulous attention to detail
- Business correspondence
- Database Management
- Professional demeanor
- Dependable and Responsible
- Office management
- Order fulfillment
- Key holder experience
- Childcare experience
- Travel coordination
- Social media savvy
- Advanced MS Office Suite
- Relationship/team building
- Strong problem solver
- G-Suite
- Planning and Coordination
- Organization and Time Management
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Teamwork and Collaboration
- First Aid/CPR
- Customer assistance
- Cash Handling
- Retail merchandising
- Meal planning and preparation
- Client rapport
- Household tasks
- Verbal and written communication skills
- Flexible schedule and availability
- Administrative support
- Professional telephone demeanor
- Retail store support
- Recordkeeping strengths
- POS systems expert
- Account management
- Scheduling
- Records management
- Credit and collections
- Office administration
- Strategic planning
- Filing and data archiving
- Multi-line phone proficiency
- Project planning
- Relationship building
- Business administration
- Customer and client relations
- Payroll and budgeting
- Time management
- Mail distribution
- Social media knowledge
- Expense reporting
- Employee timesheet processing
- Quality assurance
- Travel planning
- 65 WPM typing speed
- Mail handling
- Records destruction
- Documentation and reporting
- Spreadsheet management
- Sorting and labeling
- Letter preparation
- Database administration
- Transcription and dictation
- Travel administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Customer Service Associate
The UPS Store 5991
09.2021 - 01.2022
Processing Assistant
Staffmark
03.2020 - 10.2020
Personal Care Assistant
Independent Contractor - Self Employed
07.2019 - 08.2023
Cashier
Dollar Tree Stores
10.2017 - 09.2019
Office Manager
Chuck's Plumbing
11.2011 - 06.2019
Documentation Specialist
Siegfried-USA. Inc.
04.2011 - 10.2011
Transportation Clerk
UPS Mail Innovations
12.2007 - 02.2010
Administrative Assistant
Contemporary Services Corporation.
06.2006 - 12.2007
Promotional Representative
Allstate Promotions
03.2006 - 12.2010
Call Center Representative
South Jersey Newspaper
11.2005 - 04.2006
File Room Clerk
Booth Radiology
01.2004 - 01.2005
Receptionist
Accu Staffing
01.2001 - 01.2004
Administrative Assistant
Tech Data
11.1998 - 01.2001
BBA - Entrepreneurship
Strayer University