Pedro A. Feitosa Medici
Mineola,NY
Summary
Compassionate Personal Care Assistant with strong skills in client care coordination, emotional support, and quality assurance. Proven expertise in assisting clients with daily living activities while maintaining high standards of care and communication. Committed to enhancing client well-being through effective problem-solving and collaboration with families. Eager to leverage organizational and customer service skills in a supportive environment.
Overview
5
5
Languages
2
2
years of professional experience
Work History
Personal Care Assistant
Amazing Home Care
Hempstead, New York
03.2024 - Current
- Implemented care plans to ensure client needs were met consistently.
- Monitored client health and reported changes to healthcare professionals.
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Coordinated with families to discuss care preferences and concerns.
- Educated clients on medication management and health routines.
- Supervised dining room staff to ensure efficient service and guest satisfaction.
- Trained new servers on menu knowledge and customer service standards.
- Managed table assignments to optimize workflow during peak hours.
- Assisted in developing daily specials based on seasonal ingredients.
- Coordinated with kitchen staff to ensure timely food delivery and quality control.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Implemented inventory tracking for supplies to minimize waste and costs.
- Provided exceptional service to a high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Processed guest checks using POS system accurately.
- Took accurate orders and communicated them to the kitchen staff.
- Assisted customers with menu selections and dietary restrictions.
- Analyzed business requirements and provided actionable insights for process improvements.
- Collaborated with cross-functional teams to gather and document project specifications.
- Developed data models and visualizations to support strategic decision-making initiatives.
- Coordinated office operations to enhance workflow efficiency and productivity.
- Assisted in developing and implementing administrative policies and procedures.
Education
High School Diploma -
Hicksville High School
Hicksville, NY09-2023
Some College (No Degree) - Business Administration
Nassau Community College
Garden City, NY08-2026
Skills
- Personal hygiene assistance
- Client care coordination
- Client education
- Emotional support
- Environment safety
- Quality assurance
- Quality control
- Customer service
- Guest relations
- Guest assistance
- Conflict resolution
- Problem resolution
- Problem solving
- Process improvement
- Time management
- Time management expertise
- Scheduling and planning
- Staff training experience
- Staff training and development
- Team collaboration
- Collaboration
- Team building
- Team leadership
- Team performance monitoring
- Strong leadership
- Relationship management
- Relationship building
- Customer relations
- Customer service focus
- Effective communication
- Communication skills
- Verbal communication
- Organizational skills
- Multilingual proficiency
- Computer skills
- Microsoft Word
- Reception oversight
- Marketing
- Emergency preparedness
- Policy enforcement
- Positive attitude
- People management
- Management consultation
- Complex Problem-solving
- Emergency preparedness
- Staff training and development
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
French
Limited
Italian
Professional
Timeline
Personal Care Assistant
Amazing Home Care
03.2024 - Current
High School Diploma -
Hicksville High School
Some College (No Degree) - Business Administration
Nassau Community College