Brandon Combs
Wadsworth,OH
Summary
Experienced Sales Operations Associate with a strong background in data analysis, process automation, and customer success management. Proven track record in optimizing workflows, enhancing team performance, and driving strategic initiatives. Adept at monitoring sales pipelines, identifying opportunities and risks, and providing actionable insights that lead to significant business wins. Skilled in leveraging AI to improve workflows and drive business growth in an operations position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Operations Associate II
BrightEdge Technologies Inc.
03.2024 - Current
- Started as Business Operations Analyst and promoted twice within two years.
- Optimized Operational Processes: Automated sales call audits and email cadences using Gong, saving time and enhancing efficiency across multiple company business units.
- Innovative Problem-Solving: Leveraged multiple AI tools for faster call reviews and deal analysis, driving data-driven strategies and improving team performance.
- Driving Impactful Retention Strategies: Developed a proactive Top of Funnel pipeline review cadence, leading to improved retention rates and higher customer satisfaction.
- Pipeline Optimization and Deal Support: Monitored the pipeline for a large team of strategic account managers, identifying key opportunities and risks. Proactive recommendations led to winning multiple significant deals.
- Strategic Reporting: Created and optimized reports and dashboards for multiple business units in Salesforce, Gong, and Gainsight, improving data accuracy and reducing manual efforts.
Data Analyst
JC Power LLC
01.2022 - 07.2022
- Data Analytics and Strategy Development: Utilized statistical methods in Excel for data analytics to create voter targeting strategies and provide actionable recommendations for clients.
- Client Briefs and Campaign Tactics: Drafted comprehensive briefs for clients, outlining key data results and suggesting effective campaign tactics.
Education
Masters of Applied Politics - Political Science
University of Akron
Akron12.2021
Skills
- Sales Operations
- Data Analysis and Reporting
- AI Tools
- Automation and Optimization
- Gong
- Salesforce Report Generation
- Microsoft Excel
- Gainsight Report Generation
- Communication
- Proactive Problem-Solving
- Adaptability
- Time Management
Certification
Google Data Analytics Certified
Accomplishments
Increased customer retention by 7% through proactive pipeline management.
Saved 10+ hours weekly by automating call audits with Gong.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionTimeline
Business Operations Associate II
BrightEdge Technologies Inc.
03.2024 - Current
Data Analyst
JC Power LLC
01.2022 - 07.2022
Masters of Applied Politics - Political Science
University of Akron
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