David Alexander Amrhein
Dana Point,USA
Summary
Admissions and sales professional specializing in behavioral health and substance use treatment, with a proven ability to engage individuals and families during crisis-stage decision making. Experienced in high-volume inbound and outbound calls, insurance verification, benefits navigation, and consultative closing from inquiry through admission. Adept at building trust quickly, overcoming objections with empathy, and coordinating care pathways while meeting performance metrics. Brings together clinical awareness, ethical persuasion, and results-driven sales strategy to move people toward help and organizations toward growth.
Overview
12
12
years of professional experience
Work History
Business Operations Associate
Amrhein & Associates, LLC
Tempe, AZ
01.2014 - Current
- Analyze workflows, support billing systems, and assist with operational improvements.
Admissions Coordinator
The River Source
Chandler, AZ
01.2022 - 01.2023
- First point of contact for individuals seeking detox, residential, and outpatient treatment.
- Conducted VOBs, explained eligibility, and clarified benefit structures for clients and families.
- Assessed clinical fit, gathered biopsychosocial history, and coordinated admission logistics.
- Managed high-volume crisis calls with calm leadership and direction.
- Increased admissions conversions through trust-building and motivational interviewing.
Field Underwriter & Sales Consultant
Family First Life
Remote
01.2020 - 01.2022
- Strengthened insurance literacy through detailed risk assessments and benefit explanations.
- Built trust rapidly through high-volume outreach and needs-based conversations.
Behavioral Health Technician
Tree of Life Arizona
Mesa, AZ
01.2022
- Supported therapeutic programming and led communication-focused group sessions.
- Monitored safety, documented behaviors, and improved care continuity through staff collaboration.
Inside Sales Representative
ADT
Phoenix, AZ
01.2020
- Ranked 3rd nationally in installations; exceeded performance metrics in fast-paced environments.
Education
MBA -
Biola University
BA - Theology
Grand Canyon University
Digital Marketing Certificate -
Arizona State University
Skills
- Admissions
- Insurance Verification (VOB)
- Eligibility Explanation
- Crisis Calls
- Motivational Interviewing
- BPS Intake Gathering
- EHR Documentation
- Care Coordination
- Customer Relationship Building
- Sales Strategy
- High-Volume Call Management
- KPI Tracking
- Sales strategy
- Persuasive skills
- Sales strategy development
- Sales presentations
- Closing techniques
- CRM proficiency
- Cold calling
- Cross-selling techniques
- Upselling strategies
- Objection handling
- Social selling
- Marketing strategy
- Salesforce
- Sales and market development
- Lead database management
- Sales tracking
- Sales operations
Hobbies and Interests
- Men's mental health
- Addiction recovery
- Community outreach
- Prayer ministry
Leadership Experience
- Eagle Scout
- USA Youth Hockey National Champion
- Homeless Ministry Leadership
Timeline
Admissions Coordinator
The River Source
01.2022 - 01.2023
Behavioral Health Technician
Tree of Life Arizona
01.2022
Field Underwriter & Sales Consultant
Family First Life
01.2020 - 01.2022
Inside Sales Representative
ADT
01.2020
Business Operations Associate
Amrhein & Associates, LLC
01.2014 - Current
MBA -
Biola University
BA - Theology
Grand Canyon University
Digital Marketing Certificate -
Arizona State University