AnnaMaria Murphy
Knoxville,TN
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
18
18
years of professional experience
Work History
Associate Director, Graduate Admissions
University of Tennessee, Knoxville
10.2019 - Current
- Serve as the CRM Administrator for the Slate CRM and oversee the Operations team responsible for building, updating, and maintaining the procedural and technological configurations in the CRM.
- Spearheaded successful CRM projects and implementations, driving organizational growth and efficiency.
- Facilitated smooth migration of legacy systems to modernized CRM platforms without compromising data integrity or usability during transition periods.
- Streamlined recruitment processes for increased revenue by optimizing the CRM platform to align with business objectives.
Associate Director, Admissions Operations
Jacksonville University
11.2018 - 10.2019
- Oversaw and led the operations team and process to ensure that all credentials are received and all admissions letters and communications are processed accurately and efficiently.
- Led teams of up to 2 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
Assistant Director of Graduate Admissions
Jacksonville University
01.2016 - 10.2018
- Responsible for the full-recruitment cycle for assigned Graduate Business programs in the Davis College of Business.
- Increased enrollment for assigned programs by 105% resulting in revenues in excess of 5 to 6 million consistently year to year.
- Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to new and existing markets.
- Established partnerships with local undergraduate programs, universities, employers, and the alumni network to promote our programs, increasing incoming transfer student numbers.
Graduate Admissions Counselor
Jacksonville University
04.2013 - 12.2015
- Increased enrollment and yield rates by organizing and participating in college fairs, open houses, and information sessions.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
- Streamlined application review process, resulting in faster decision-making and improved communication with applicants.
International Student Services Representative (Manager)
St. Petersburg College
01.2010 - 01.2013
- Provided leadership and oversight to the International Student Services department college wide spanning nine campuses.
- Implemented training programs for staff members on best practices in international admissions, improving overall office competency.
- Assisted in the development of orientation programs tailored for international students, addressing their unique needs and concerns.
- Established strong relationships with overseas partner institutions to aid in recruiting high-quality students.
- Primary Designated School Official (DSO) for the Department of State responsible for institutional visa and immigration compliance reporting to the Department of Homeland Security and strategic planning college-wide.
Area Staffing Manager/ Travel Nursing Staffing
Novapro, Division of Cross Country Staffing
01.2008 - 01.2009
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Received award for the longest travel nurse contract.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Performed sourcing, interviewing, negotiations and hiring.
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
Recruiting Coordinator
Johnson & Johnson Vision Care Inc. (Contractor)
01.2007 - 01.2008
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Reduced time-to-hire by establishing strong relationships with potential candidates through proactive communication.
- Spearheaded and lead the On Campus, MBA, and International recruitment projects and initiatives.
Education
Master of Science in Organizational Leadership -
Jacksonville University
Jacksonville, FL04.2018
Master of Business Administration -
Stetson University
Celebration, FL12.2012
Bachelor of Science in Business Administration Management -
Fontbonne University
St Louis, MO12.2006
Skills
- MS Office (Excel, Word, Outlook, etc)
- Banner/Canvas/Argos/Ellucian/Slate//Peoplesoft
- Admissions
- Bilingual, English & Spanish
- Operations
- Process Improvement
- Relationship Management
- Business Development
- Leadership / Team Leading
- Project Management
- Full-Cycle Recruiting
- Data Analysis & Metrics
- Community Outreach
- Program Management
- Strategic leadership
- Analytical Thinking
- Relationship Building
- Technical implementation
Accomplishments
- Increased enrollment for assigned programs by 105% at Jacksonville University resulting in revenues in excess of 5 to 6 million consistently year to year.
- Strategically led, planned, and designed implementation of new Slate CRM database resulting in a year to year increase of applications and enrollments.
- Recognized for implementing new processes which resulted in an increase in completed applications & data integrity, enhancing the student experience, and increasing yield across 1000+ program options.
- Primary & Designated School Official for the Department of State & Department of Homeland Security.
Languages
Spanish
Native or Bilingual
Timeline
Associate Director, Graduate Admissions
University of Tennessee, Knoxville
10.2019 - Current
Associate Director, Admissions Operations
Jacksonville University
11.2018 - 10.2019
Assistant Director of Graduate Admissions
Jacksonville University
01.2016 - 10.2018
Graduate Admissions Counselor
Jacksonville University
04.2013 - 12.2015
International Student Services Representative (Manager)
St. Petersburg College
01.2010 - 01.2013
Area Staffing Manager/ Travel Nursing Staffing
Novapro, Division of Cross Country Staffing
01.2008 - 01.2009
Recruiting Coordinator
Johnson & Johnson Vision Care Inc. (Contractor)
01.2007 - 01.2008
Master of Science in Organizational Leadership -
Jacksonville University
Master of Business Administration -
Stetson University
Bachelor of Science in Business Administration Management -
Fontbonne University
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