Hi, I’m
Shams Uddin Mohammed
Chicago,IL
Summary
Dynamic Business Operations Associate with a proven track record at Accenture Solutions, skilled in operations management and data analysis. Enhanced team productivity through effective communication and collaboration, while leveraging SQL and business intelligence to drive efficiency improvements. Recognized for exceeding performance targets and delivering impactful solutions in customer service roles.
Offering strong foundation in critical thinking and problem-solving, eager to learn and grow in business operations environment. Brings aptitude for data analysis and process improvement. Ready to use and develop organizational and analytical skills in Data Analyst role.
Overview
4
years of professional experience
Work History
Accenture Solutions Private
Business Operations Associate
10.2021 - 07.2023
Job overview
- Assisted in analyzing operational workflows to identify areas for efficiency improvements.
- Conducted comprehensive market research for informed decision-making on business development opportunities.
- Engaged in cross-functional meetings to gather insights and enhance collaboration efforts.
- Participated in training sessions to develop skills in business operations management.
- Enhanced team productivity through effective communication, collaboration, and time management strategies.
- Collaborated closely with developing teams to identify potential leads and causes in the applications, resulting in increased revenue generation opportunities.
SYKES
Senior Customer Service Representative
06.2020 - 10.2021
Job overview
- Handled customer inquiries and complaints, enhancing satisfaction and loyalty.
- Utilized CRM software to document interactions and streamline communication processes.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Sutherland Global Services
Customer Service Representative
09.2019 - 06.2020
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume emails while maintaining professionalism and accuracy in information delivery.
- Collaborated with team members to enhance customer satisfaction and streamline service processes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Trine UniversityDetroit, MI
Master of Science from Business Analytics
12-2025
Trine UniversityHyderabad, IND
Bachelor of Science from Civil Engineering
06-2017
Skills
- Operations management
- Big data processing
- SQL & Machine learning
- Business intelligence
- Budget forecasting
- Excel functions
- Data cleaning
- Data visualization and presentations
- Data pipeline design
- Data acquisitions
- Statistical analysis
- Database management
Accomplishments
- 3.7 GPA in Masters
- Awarded with perks and bonuses on multiple occasions for accomplishing 100% resolution rate and performance in the year, 2022.
- Awarded with perks and bonuses on multiple occasions in the year, 2021.
- Won the Title, Mr. SYKES for the year, 2021.
Timeline
Business Operations Associate
Accenture Solutions Private
10.2021 - 07.2023
Senior Customer Service Representative
SYKES
06.2020 - 10.2021
Customer Service Representative
Sutherland Global Services
09.2019 - 06.2020
Trine University
Master of Science from Business Analytics
Trine University
Bachelor of Science from Civil Engineering