Aizley McKinnis
Hanover,MD
Summary
Experienced Business Operations Associate with a successful history of overseeing client accounts totaling over $3M for Aerotek. Proficient in financial reporting and adept at managing client accounts, resulting in enhanced accuracy in receivables forecasting. Demonstrated strong leadership skills and critical thinking abilities by implementing streamlined processes, leading to improved client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Business Operations Associate
Aerotek
07.2022 - Current
- Currently manages four client accounts with Accounts Receivable in excess of $3M.
- Maintains clients records through generating weekly statements in Excel.
- Processes and verify invoices generated from client through weekly auditing.
- Identify and codes electronic payments in excess of $100k.
- Researches and resolve invoice and payment discrepancies within and outside of contractual terms.
- Pursues collections to resolve outstanding payments.
- Weekly communication with clients regarding account status and project updates.
- Creates and interprets payment status reports to successfully track and forecast receivables.
- Presents weekly audits to provide data to clients.
- Produces various reports to field and corporate managers to assist withcustomer obligations and business decision.
- Audits internal systems to ensure all burdens and discounts are entered into accounting software.
- Submits write offs quarterly for unresolved invoice discrepancies.
Call Center Representative
Rekor Systems Inc
04.2021 - 07.2022
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Processed customer account changes with proprietary software.
- Maintained strong call control and quickly worked through scripts to address problems.
- Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
- Processed payments for customers over the phone.
- Met customer call guidelines for service levels, handle time and productivity.
- Accurately input data into company systems and databases.
Education
Cosmetology
Bennett Career Institute
Washington, DC09.2019
Hammond High School
Columbia, MD05.2018
Skills
- Database updates
- Financial reporting
- Report creation
- Client account management
- File Management
- Experience in Leadership
- Contract negotiations
- Data management
- Computer skills
- Relationship Building
- Pivot tables
- Microsoft Office
- Microsoft Outlook
- Pivot Tables
- Excel
- Macros
- Conflict resolution
- Critical thinking
- Customer Service
- Accuracy
- Sales operations
- Operations management
- Organizational Skills
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Business Operations Associate
Aerotek
07.2022 - Current
Call Center Representative
Rekor Systems Inc
04.2021 - 07.2022
Cosmetology
Bennett Career Institute
Hammond High School