Teresa Roberts
Hanover,MD
Summary
Possessing a bachelor's degree in Early Childhood Education and a master's degree in Education, with nearly 30 years of experience in the education sector, including 20 years in management. Demonstrated ability to handle multiple projects simultaneously, ensuring thorough and timely completion. As Director of Franchise Operations for the past three years, developed strategies to align franchise locations with brand standards, support franchise success, and drive growth through operational oversight. Responsibilities include setting KPIs, providing training and support for new and existing locations, and maintaining brand consistency and profitability across the network. Recognized for self-motivation, thriving under pressure, and effectively leading teams. Successfully implemented end-to-end solutions and established strategic long-term goals to enhance program quality.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
Celebree School
05.2025 - Current
- Streamlined enrollment processes, improving student intake and retention rates.
- Developed training programs for staff, enhancing performance and service quality in educational settings.
- Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
Director of Franchise Operations & District Director
Celebree Schools
05.2019 - 04.2025
- Develop strategies to ensure franchise locations meet brand standards, support franchisee success, and drive growth through operational oversight.
- Set KPIs, provide training and support for new and existing locations, and ensure brand consistency and profitability across the network.
- Implemented staff development programs, fostering a culture of continuous learning and improvement.
Educational Consultant
Self-employed
01.2014 - 05.2017
- Conducted comprehensive needs assessments to identify areas for improvement in instructional delivery.
- Analyzed data trends to inform strategic decisions and drive continuous improvement in educational programs.
- Collaborated with school administrators to align educational initiatives with institutional goals and standards.
Director of Child Care (Regional Manager for Childcare, SACC & SC Programs)
The YMCA of Metropolitan Washington
09.2009 - 11.2013
- Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency and organizational alignment.
- Developed comprehensive business plans, aligning objectives with market trends and stakeholder expectations.
- Oversaw budget management processes, ensuring resource allocation aligned with organizational priorities and financial goals.
Executive Director
Goddard School
05.2007 - 08.2009
- Developed strategic initiatives to enhance program quality and operational efficiency.
- Led staff training programs, fostering professional growth and improving team performance.
- Implemented policies aligning with state regulations, ensuring compliance across all operations.
Compliance Specialist (Quality Assurance Manager)
National Children’s Center
06.2003 - 04.2007
- Developed compliance policies to ensure adherence to federal and state regulations.
- Conducted comprehensive audits to identify compliance gaps and implement corrective actions.
- Collaborated with cross-functional teams to enhance operational efficiency and risk management strategies.
Education Coordinator
Bright Beginnings Inc.
01.2000 - 05.2003
- Early Head & Head Start
- Developed and implemented educational programs aligned with developmental standards.
- Collaborated with teachers to create engaging lesson plans for diverse learning needs.
- Monitored student progress through assessments, ensuring alignment with curriculum objectives.
School-age Child Care Director
The YMCA of Metropolitan Washington
08.1994 - 11.1999
- Oversaw daily operations of childcare programs, ensuring compliance with state regulations and organizational standards.
- Developed and implemented curriculum fostering child development and learning through engaging activities.
- Managed staff recruitment, training, and performance evaluations to maintain a high-quality workforce.
Kindergarten Teacher
Kadena Elementary School
08.1992 - 06.1994
- Designed and implemented engaging lesson plans to foster student learning and development.
- Cultivated a nurturing classroom environment to support social and emotional growth of students.
- Collaborated with parents and staff to address student needs and enhance educational outcomes.
Education
Masters - Education
University of Maryland
College Park, MD01.1996
Bachelors - Early Childhood Education
University of Maryland University College
Okinawa JA01.1992
Skills
- Organizational leadership
- Quality enhancement
- Profitability improvement
- Process optimization expertise
- Strategic planning
- Crisis management
- Performance optimization
- Budgeting and finance
Certification
- Maryland State Licensed Director
- MAT Certified – 2010
- Certified Child Abuse Instructor - 2011
- Certified OSHA Trainer – 1996
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 75 staff members.
- Achieved 90% enrollment goal by creating weekly KPIs and team incentives.
- Documented and resolved school opening opportunities which led to us creating SOPs.
Timeline
Chief Operations Officer
Celebree School
05.2025 - Current
Director of Franchise Operations & District Director
Celebree Schools
05.2019 - 04.2025
Educational Consultant
Self-employed
01.2014 - 05.2017
Director of Child Care (Regional Manager for Childcare, SACC & SC Programs)
The YMCA of Metropolitan Washington
09.2009 - 11.2013
Executive Director
Goddard School
05.2007 - 08.2009
Compliance Specialist (Quality Assurance Manager)
National Children’s Center
06.2003 - 04.2007
Education Coordinator
Bright Beginnings Inc.
01.2000 - 05.2003
School-age Child Care Director
The YMCA of Metropolitan Washington
08.1994 - 11.1999
Kindergarten Teacher
Kadena Elementary School
08.1992 - 06.1994
Bachelors - Early Childhood Education
University of Maryland University College
Masters - Education
University of Maryland