MORGAN A. SLEDD
Bowie,MD
Summary
Experienced Collections Specialist bringing 1 year of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Providing excellent customer service is my expertise. An experienced customer service professional with experience in collections, customer service and data entry. Previous experience working directly with customers and their banking accounts and handling all of their needs. I have exceptional interpersonal, problem-solving skills, and have mastered effective ways to handle customer disputes and collect payments in timely manner.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher (Preschool, & School-Aged Certified)
Celebree School
09.2022 - Current
- Created & Prepared monthly lesson plan
- Created monthly newsletter
- Created monthly hallway board
- Taught children in Montessori setting
- Managed kitchen (managed and ordered inventory, handled daily breakfast and snack)
- Assisted in school activities (water play, group/ multi class activities)
- Created all staff and parent memos
- Ordered, Managed center supplies.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Designed individualized curricula for academically underachieving students.
- Differentiated instruction according to student skill level.
- Supervised students throughout day, both in classroom and outside during breaks.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Utilized behavior management skills to foster environment conducive to student learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Remained calm and patient in student interactions to support individual growth and development.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Led students through safety procedures for active shooter and fire drills.
Administrative Assistant
Southeast Children’s Fund
03.2020 - 11.2020
- Second command for early learning center (ages 6 weeks - 5 years’ old)
- Mastered ProCare to manage children accounts (check in/ out, handle payments, monitor employees’ timecards)
- Filled in for classroom teachers when out on leave
- Reviewed, approved, and assisted with creating classroom lesson plans biweekly and monthly
- Managed food delivery for children's breakfast and lunch with Jeffrey's catering
- Created all staff and parent memos
- Prepared and started weekly center staff meeting
- Ordered, Managed center supplies
- Attended weekly UPO and OSSE meetings
- Assisted teachers daily with children during lessons in classroom setting.
Student Aide/ Behavioral Specialist
The Foundation Schools
02.2019 - 02.2020
- Managed students with behaviors and mental disabilities
- Worked with children aged between 6- 15 years’ old
- Worked with class on daily lessons and activities
- Assigned to do one-on-ones with students
- Certified in CPR as of February 2019
- TACT2 training completed February 2019.
Paraprofessional
St. Coletta of Greater Washington
08.2017 - 01.2019
- Assist teacher with students with daily activities in and out of the classroom
- Assist high school students on a one-on-one daily rotation
- Work with students with physical and mental disabilities
- MANT certification completed August 2017.
Call Center Representative
Capital One Bank N.A
08.2010 - 03.2012
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
Education
Early Childhood Education
Childcare Ed
Prince George's Community College
01.2019
Largo High School
05.2007
Skills
- Complaint resolution
- Complaint handling
- Account updating
- Customer support
- Problem-solving
- Payment processing
- Customer service
Certification
- ADA Certified
- Infant, Toddler, Preschool Curriculum Cetified
- Communication Course
Timeline
Teacher (Preschool, & School-Aged Certified)
Celebree School
09.2022 - Current
Administrative Assistant
Southeast Children’s Fund
03.2020 - 11.2020
Student Aide/ Behavioral Specialist
The Foundation Schools
02.2019 - 02.2020
Paraprofessional
St. Coletta of Greater Washington
08.2017 - 01.2019
Call Center Representative
Capital One Bank N.A
08.2010 - 03.2012
Prince George's Community College
Largo High School
- ADA Certified
- Infant, Toddler, Preschool Curriculum Cetified
- Communication Course
Early Childhood Education
Childcare Ed
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