Katherine Arenas
Summary
Dynamic leader with proven expertise in fostering educational and professional growth at Smyrna First United Methodist Church. Excelled in customer service and conflict resolution, enhancing parental involvement and team collaboration. Skilled in dental terminology and creative teaching strategies, significantly improving operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Preschool Teacher
Smyrna First United Methodist Church
08.2013 - 03.2020
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Assisted and supervised 12-17(ages 1-4 years old.) children through entire school day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
Director of Nursery Ministries
Smyrna First United Methodist Church
02.2013 - 03.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed relationships between the families and the church.
- Answered all questions and led informational meetings for all families.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Dental Assistant & Office Manager
Dr. Robert Gittelman, DDS
04.2006 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Dental Assistant Diploma - Dental Assisting
Fortis College
Smyrna, GA04.2006
GED -
Cobb County Adult Education
Smyrna03.2004
Skills
Customer Service
Special Needs Support
Creative Teaching Strategies
Fine Motor Skills
Sensory Integration
Parent-Teacher Communication
Problem-solving abilities
Active Listening
Conflict Resolution
Complaint resolution
Professionalism and Etiquette
Dental terminology knowledge
Timeline
Lead Preschool Teacher
Smyrna First United Methodist Church
08.2013 - 03.2020
Director of Nursery Ministries
Smyrna First United Methodist Church
02.2013 - 03.2020
Dental Assistant & Office Manager
Dr. Robert Gittelman, DDS
04.2006 - 02.2013
Dental Assistant Diploma - Dental Assisting
Fortis College
GED -
Cobb County Adult Education
Similar Profiles
Robert LandRobert Land
Pastor (United Methodist / Global Methodist) at United Methodist Church / Global Methodist ChurchPastor (United Methodist / Global Methodist) at United Methodist Church / Global Methodist Church
Zachary LevyZachary Levy
Worship Leader at Kipling United Methodist ChurchWorship Leader at Kipling United Methodist Church
Deanna CornishDeanna Cornish
Youth Care Professional at Board of Child Care of the United Methodist ChurchYouth Care Professional at Board of Child Care of the United Methodist Church