Jovonna Edmond
Aubrey,TX
Summary
Professional Summary
- Front desk and administrative support experience
- Inbound call handling
- Customer service
- Appointment scheduling
- Data entry and record management
- Communication and problem-solving skills
- Experience working with children and families
- Medical office and healthcare-related knowledge
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Preschool Teacher
The Learning Experience
Aubrey, TX
08.2022 - Current
- Maintained accurate student records and documentation to support individualized learning plans
- Communicate professionally with parents, staff, and management
- Managed scheduling and reporting to ensure smooth daily operations
- Ensure confidentiality of student and family information
- Demonstrated strong organizational and multitasking skills to effectively prioritize classroom activitiesExperience Highlights
- Managed high-volume inbound calls and customer inquiries.
- Scheduled appointments and maintained accurate records.
- Assisted clients, patients, and families with questions and concerns.
- Provided professional front-desk support in fast-paced environments.
- Maintained confidentiality and accuracy when handling sensitive information.
- Coordinated communication between customers, staff, and management.
Customer Service Associate
Panda Express
Little Elm, TX
05.2021 - 08.2022
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction
- Resolved customer questions, concerns, and complaints with professionalism, enhancing customer trust
- Processed transactions with accuracy and speed, contributing to smooth operations
- Maintained cleanliness and organization of work areas
Customer Service Associate
Panda Express
Racine, WI
09.2018 - 10.2020
- Greeted customers and informed them about services to enhance their experience
- Maintained current knowledge of products and services to assist customers effectively
- Resolved issues independently or escalated them to management.
Assembly Line Worker
Express Company (Temp Position)
Racine, WI
04.2014 - 05.2017
- Achieved production goals while ensuring quality standards were upheld
- Followed detailed instructions and safety procedures
- Punctually attended all scheduled shifts to support team operations
Clerical Assistant
ResCare / Wisconsin Works (W-2)
Racine, WI
11.2013 - 10.2014
- Entered data into company databases with speed and accuracy
- Processed payments and maintained receipt records
- Answered phones, directed calls, recorded messages to ensure timely communication
- Operated office equipment (copiers, fax machines, scanners, printers)
- Collated and assembled documents for scanning and filing
- Safeguarded client information by implementing strict confidentiality protocols.
- Generated weekly reports and job board listings to support recruitment efforts
- Documented activities to meet program compliance standards
Assembly Line / Factory Worker
Knapp Engraving (QPS Temp Service)
Racine, WI
10.2010 - 10.2012
Assembly Line / Factory Worker
JRS Distribution Company (QPS Temp Service)
Racine, WI
08.2011 - 09.2012
Education
High School Diploma -
Washington Park High School
Racine, WI01.2012
Associate of Applied Science (AAS) - Administrative Professional
Gateway Technical College
Racine, WISkills
Skills Related to Inbound Calls
Front Desk Experience Contact Center Specialist Skills Section
- Greeted visitors, clients, and patients in a professional and welcoming manner
- Answered and directed multi-line phone calls efficiently
- Scheduled, confirmed, and managed appointments using office scheduling systems
- Maintained accurate records and updated customer information in databases
- Processed paperwork, forms, and documentation while ensuring confidentiality
- Handled customer inquiries and resolved issues promptly and professionally
- Assisted with office organization, filing, scanning, and administrative support tasks
- Maintained a clean and organized reception area
- Handled a high volume of inbound and outbound customer calls
- Provided exceptional customer service by addressing questions, concerns, and requests
- Documented customer interactions accurately in CRM systems
- Resolved customer issues while maintaining company service standards
- Educated customers on products, services, policies, and procedures
- Scheduled appointments and coordinated follow-up communications
- Demonstrated strong active listening, problem-solving, and conflict-resolution skills
- Met performance goals related to customer satisfaction, quality, and productivity
- Customer Service
- Front Office Operations
- Appointment Scheduling
- Data Entry
- Microsoft Office Suite
- Multi-Line Phone Systems
- Electronic Records Management
- CRM Software
- Communication Skills
- Conflict Resolution
- Time Management
- Administrative Support
- Customer Relations
- Call Center Operations
- Inbound Call Handling
- Customer Service
- Call Documentation
- Appointment Scheduling
- Data Entry
- Problem Resolution
- Active Listening
- CRM Software
- Multi-Line Phone Systems
- Microsoft Office Suite
- Customer Support
- Communication SkillsKey Skills
- Front Desk Operations
- Inbound & Outbound Calls
- Customer Service
- Appointment Scheduling
Certification
- Medical Administrative Assistant Certification, Grantham University (Online), Lenexa, KS, 2021-2022
- Certificate of Excellence - Introduction to Medical Coding (i2MC), Absolute Medical Solutions (AMCI), 03/25
- Diploma in Medical Coding and Billing, Alison - Empower Yourself
Professional Qualities
- Ability to work independently or as part of a team
- Quick learner of new software and procedures
- Excellent written and verbal communication skills
- Front desk and administrative support experience
- Inbound call handling
- Customer service
- Appointment scheduling
- Data entry and record management
- Communication and problem-solving skills
- Experience working with children and families
- Medical office and healthcare-related knowledge
Timeline
Lead Preschool Teacher
The Learning Experience
08.2022 - Current
Customer Service Associate
Panda Express
05.2021 - 08.2022
Customer Service Associate
Panda Express
09.2018 - 10.2020
Assembly Line Worker
Express Company (Temp Position)
04.2014 - 05.2017
Clerical Assistant
ResCare / Wisconsin Works (W-2)
11.2013 - 10.2014
Assembly Line / Factory Worker
JRS Distribution Company (QPS Temp Service)
08.2011 - 09.2012
Assembly Line / Factory Worker
Knapp Engraving (QPS Temp Service)
10.2010 - 10.2012
High School Diploma -
Washington Park High School
Associate of Applied Science (AAS) - Administrative Professional
Gateway Technical College