Nowska Lugo
Tampa
Summary
Dedicated Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in fast-paced environments. Achieved high levels of customer satisfaction through effective resolution of escalated support issues while fostering strong relationships with clients. Committed to enhancing child development and learning in educational settings, promoting a friendly and adaptable approach.
Overview
6
6
years of professional experience
Work History
Lead Preschool Teacher
Little mountain climbers
Colorado Springs
03.2023 - 06.2025
- Designed engaging lesson plans tailored to children's developmental needs.
- Led classroom activities fostering social, emotional, and cognitive growth.
- Mentored junior teachers, providing guidance on best practices and classroom management.
- Trained staff on educational strategies and classroom techniques for optimal engagement.
- Collaborated with parents to discuss children's progress and address concerns.
Customer Service Representative
Amazon
Colorado Springs
02.2023 - 04.2023
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints efficiently while maintaining a positive service experience.
- Processed orders and returns accurately using internal Amazon systems and tools.
Front Desk Receptionist
Bryan good morning hospital
South Korea
08.2022 - 10.2022
- Processed payments efficiently, ensuring accurate receipts and change for customers.
- Ensured accurate financial documentation by maintaining organized bookkeeping and filing systems.
- Greeted patients and visitors warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments using hospital management software, maintaining accurate calendars.
Customer Service Representative
Little angel day care
South Korea
08.2020 - 05.2021
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts, ensuring accurate information and updates.
Promotions Coordinator
Aleco productions
San German
01.2019 - 10.2020
- Executed strategic re-branding of corporate service department, enhancing alignment of marketing plans.
- Coordinated promotional events and marketing campaigns for diverse client projects.
- Collaborated with team members to develop creative marketing materials and strategies.
- Managed vendor relationships to secure resources and services for events.
Education
High School Diploma -
PRACI Mayaguez
Mayaguez, Puerto RicoSome College (No Degree) - Medical And Office Administration
Martinsburg College
Martinsburg, WVSkills
- Classroom management
- Curriculum Development
- Educator training
- Coaching New Teachers
- Parent Engagement Strategies
- Customer Service
- Issue and Complaint Resolution
- Customer Account Management
- Customer insights
- CRM Software
- Problem solving
- Time management
- Team collaboration
- Verbal and Written Communication
- Effective communication
- Composed under pressure
- Classroom Conflict Resolution
Timeline
Lead Preschool Teacher
Little mountain climbers
03.2023 - 06.2025
Customer Service Representative
Amazon
02.2023 - 04.2023
Front Desk Receptionist
Bryan good morning hospital
08.2022 - 10.2022
Customer Service Representative
Little angel day care
08.2020 - 05.2021
Promotions Coordinator
Aleco productions
01.2019 - 10.2020
High School Diploma -
PRACI Mayaguez
Some College (No Degree) - Medical And Office Administration
Martinsburg College