Brandon Connelly
Oviedo,FL
Summary
Experienced client services professional with a proven track record in driving client satisfaction and operational excellence. Skilled in fostering team collaboration and adapting to evolving requirements. Demonstrated expertise in relationship management, strategic planning, and conflict resolution. Recognized for consistently delivering measurable results and maintaining high standards in client engagement. Positive, upbeat, and outgoing individual with strengths in customer service, sales, and a strong desire for continued professional growth.
Overview
17
17
years of professional experience
Work History
Client Services Director
ECD Automotive Design
01.2024 - Current
- Oversees the whole Client Build Experience from On-boarding to Delivery
- Ensures the team is providing proper communications to clients
- Communicates with production and internal teams regarding each build as necessary
- Maintains budget for Client services Dept
- Utilizes Asana, Google docs, Spreadsheets, etc
- For an organized workflow
Client Services Manager
ECD Automotive Design
02.2022 - 01.2024
- Provides High-Touch client service from post invoice until delivery of vehicle
- Maintains resale vehicle listings on website and various platforms
- Communicates with production team to coordinate shipping of completed builds
- Utilizes Asana, Google docs, Spreadsheets, etc
- For an organized workflow
Photographer
Brandon Connelly Photography, LLC
01.2009 - Current
- Utilizes networking at events and social media to promote business to potential clients
- Implemented best practices based on knowledge of social media trends and content strategies to market the business
- Works with personal, business, and organizational clients to effectively realize creative visions
- Skilled in Adobe Creative suite for post processing images
- Extensive and avid DSLR Camera user
Sales & Media
Forge Motorsport, Inc
01.2018 - 12.2021
- Partners with marketing team to provide social media content & website photos
- Coordinates schedules & plans yearly hosted event
- Attends local automotive events to market product
- Works with our dealers to increase product sales
- Creates great customer experiences through personalized support and communication
Function Book Coordinator
Rosen Centre Hotel
07.2016 - 01.2018
- Mapped out event space for group meetings
- Dealt with 20+ sales managers trying to book meeting space
- Attention to detail being key to make sure meeting space never overlapped or oversold
- Satisfied conference leaders with open, continuous communication and strict attention to important details
Sales Administrative Assistant
Rosen Centre Hotel
11.2015 - 07.2016
- Supported sales team operations by managing incoming leads, documenting communication, and preparing proposals
- Reviewed contracts for Sales Manager team pre and post client signing
- Fielded phone calls for Sales Managers to best assist and direct the client
- Organized and filed proper documentation for each client as needed
Outside Service Attendant
Rosen Shingle Creek Golf Club
01.2008 - 01.2015
- Delivered exceptional customer service in all interactions, going beyond requirements to smoothly handle all needs
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
Education
High school Diploma -
Cypress Creek High School
Orlando, FLSkills
- Customer Relationship Management
- Troubleshooting
- Strong Organizational Skills
- Collaborative Team Member
- Calendar Management
- Strategic Problem Solving
- Event planning
- Expense Management
- Attention to detail
- Clear communication skills
Timeline
Client Services Director
ECD Automotive Design
01.2024 - Current
Client Services Manager
ECD Automotive Design
02.2022 - 01.2024
Sales & Media
Forge Motorsport, Inc
01.2018 - 12.2021
Function Book Coordinator
Rosen Centre Hotel
07.2016 - 01.2018
Sales Administrative Assistant
Rosen Centre Hotel
11.2015 - 07.2016
Photographer
Brandon Connelly Photography, LLC
01.2009 - Current
Outside Service Attendant
Rosen Shingle Creek Golf Club
01.2008 - 01.2015
High school Diploma -
Cypress Creek High School
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