Hi, I’m
Brandon Connor
Operations Manager
Boise,ID
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
years of professional experience
2
years of post-secondary education
2
Certifications
Work History
Bold BusinessBoise, ID
Director of Operations
04.2022 - Current
Job overview
- Successfully managed 8 client accounts with an average budget of $5M each, reducing costs by 20%. (Currently manage around 30+ million dollars in revenue annually)
- Collaborated with stakeholders on the detailed design & implementation of systems, procedures and policies to accelerate performance metrics across 8 clients. Increased process efficiencies by 15% through streamlining operational protocol reviews.
- Established daily tracking reporting across affiliates to improve performance insights, helping to reduce turnaround times from 5 days to 3 days for application processing
- Constructed high-performing teams of up to 300 people, optimized team collaborations & achieved 99% compliance rate via intensive onboarding and training processes.
Bold BusinessBoise, Idaho
Program Manager Consultant
02.2021 - 03.2022
Job overview
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Attained client-driven objectives by formulating program schedules, establishing overlapping milestones and maintaining project records with exact accuracy.
- Provided proactive solutions for enhancing client satisfaction through generating process improvement recommendations to maximize project efficiency by completing 20% more tickets month over month.
Steward HealthcarePhoenix, AZ
Local Network Manager
09.2021 - 02.2022
Job overview
- Developed & executed strategic initiatives emanating from Chapter meetings to ensure compliance with SHCN and achieved desired financial goals, resulting in 8% increase in net revenue.
- Recruited and enrolled 150 new providers to the local chapter; grew provider base by 20%, boosting organizational revenue.
- Delivered contextualized in-service/education to over 800 participating providers, resulting in a 48% increase in provider engagement.
Oscar Health InsurancePhoenix, AZ
Direct Contracting Supervisor
10.2019 - 09.2020
Job overview
- Managed 30 contractors to facilitate growth of 14K doctors and sign/close contracts to meet 2021 regulatory requirements, aiding in Oscar Health expansion.
- Created comprehensive contracting metrics to measure/evaluate performance goals and adherence to budget, leading 25% increase in efficiency.
- Supervised a team of third-party contractors comprising of six operation analysts, improving flexibility and support for timely goal completion.
Oscar Health InsuranceTempe, AZ
Direct Contracting Specialist
04.2018 - 10.2019
Job overview
- Negotiated agreements and established nine expansion markets with a 25% close rate, leading to revenue potential of $150M plus.
- Implemented process improvements, tracking methods in JIRA and Confluence to create structured plans, enhancing workflow for all management personnel.
- Developed nine new expansion markets for Oscar Health, leveraging negotiations tactics to craft and expand network with providers and hospitals.
Education
Arizona State UniversityTempe, AZ
Bachelor of Science from Health Sciences
01.2018 - 01.2020
Skills
Contract Managementundefined
Certification
Licensed Real Estate Agent
Timeline
PMP - Project Management Professional
12-2023
Licensed Real Estate Agent
01-2023
Director of Operations
Bold Business
04.2022 - Current
Local Network Manager
Steward Healthcare
09.2021 - 02.2022
Program Manager Consultant
Bold Business
02.2021 - 03.2022
Direct Contracting Supervisor
Oscar Health Insurance
10.2019 - 09.2020
Direct Contracting Specialist
Oscar Health Insurance
04.2018 - 10.2019
Arizona State University
Bachelor of Science from Health Sciences
01.2018 - 01.2020
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