Michael Hernandez
Director Of Operations
Marietta,GA
Summary
Experienced Director of Operations proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Focused Operations with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Ready to offer exceptional leadership and planning abilities to take on new role in Operations setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Construction standards and market trends. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Director of Operations
EliteServe Restoaration
Smyrna, GA
01.2023 - Current
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching, and performance management
- Oversaw day-to-day production activities in accordance with business objectives
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
Operations Manager
EE&G Restore
10.2018 - 03.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Developed and maintained relationships with external vendors and suppliers
Collections Supervisor
GE Capital, Financial Services Division GE
02.2009 - 11.2016
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Identified needs and provided training to clarify expectations of collections agents.
- Generated and mailed updated statements monthly and processed demand letters.
- Reported on and recommended actions related to financial stability of potential clients.
Administrative Assistant
Bell Atlantic
10.2000 - 01.2008
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Some College (No Degree) - Computer And Information Sciences
08.1996 - 01.1998
High School Diploma -
01.1992 - 01.1996
Skills
Cost Control
Project Forecasting
Lien Waivers
Regulatory Compliance
Business Development
Schedule Management
Contract Review
Job Cost Tracking
Contract Management
Bookkeeping
Project Close Outs
Microsoft Excel Expertise
Contractor Management
Budget Analysis
Accomplishments
- Defining, implementing and revising operational policies and guidelines for the organization
- Developing and executing new growth directives
- Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
- Working with the human resources department to develop and implement staff evaluation parameters
- Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
- Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits
- Overseeing client support services
- Managing procurement and resource allocation
Timeline
Director of Operations - EliteServe Restoaration
01.2023 - Current
Operations Manager - EE&G Restore
10.2018 - 03.2022
Collections Supervisor - GE Capital, Financial Services Division GE
02.2009 - 11.2016
Administrative Assistant - Bell Atlantic
10.2000 - 01.2008
William Paterson University of New Jersey - Some College (No Degree), Computer And Information Sciences
08.1996 - 01.1998
Our Lady Of Good Counsel - High School Diploma,
01.1992 - 01.1996