Brandon Cossette
Rohnert Park
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Field Engineer
TEKsystems/Vulcan Materials Company
01.2023 - 02.2025
- Managed over 20 remote sites through remote and onsite support.
- Maintained positive working relationships with plant, area and regional operations management and personnel.
- Primarily responsible for area installations, migrations and performance of IT Infrastructure technology in the business offices, plant and operational environments.
- Responsible for the project management of area installations, migrations and problem resolution for complex chronic technical issues.
- Wireless, Network Wiring, LAN/WAN Networking, Surveillance Systems, Terminals, PC’s, Printers, Time Systems, Point of Sale interfaces, Power Supplies, cellular devices.
- Provided support for the placement, and maintenance of voice and data copper and fiber infrastructure requirements.
- Provided documentation of technology inventory and cabling layout at all assigned locations.
- Served as project manager of small to medium scale telecom related projects.
- Assisted with telephone and voicemail system installations and support.
- Coordinated with outside contractors to ensure company standards, practices, and safety requirements were being met.
- Advanced Problem solving of issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Performed root cause analysis and developed checklists for typical problems. Recommended procedures and controls for problem prevention.
- Maintenance of technology spare parts/equipment inventory to provide remote technology support.
- Configured and deployed wireless communication via point to point radios.
- Traveled to remote sites with necessary support equipment in an assigned company owned vehicle.
Infrastructure associate
TEKsystems/The Doctors Company
07.2022 - 01.2023
- Installed Software manually and via Kace.
- Modified and repaired hardware and resolved technical issues.
- Provided level 2 IT support to non-technical personnel.
- Managed user tickets using FreshService and followed up user issues via chat, email, and phone.
- Printer instillation.
- Remote to users laptop/desktop using Bomgar Beyond trust, and quick assist.
- Effectively managed inbound and outbound calls, chat messages, and emails about technical issues.
Level 2 desktop support
TEKsystems/Kenwood Vineyards (Pernod-Ricard)
10.2021 - 06.2022
- Installed Software, modified and repaired hardware and resolved technical issues.
- Provided level 2 IT support to non-technical personnel.
- Managed user tickets using ServiceNow and followed up user issues via chat, email, and phone.
- Cell phone setup.
- Printer instillation.
Field Repair Technician
SSI/Unisys (Dell)
12.2020 - 10.2021
- Responsible for the repair of Dell PCs and Laptops onsite at consumer locations.
- Diagnose and replace hardware and software on all current generation Dell laptops and PCs.
Clover installation Lead
Tek Systems (Vitu/DMV)
10.2019 - 05.2020
- Responsible for the instalment of Clover POS devices in Northern California.
- Lead team of 5 in the install of 500 Clover ATM readers at DMV sites across northern California.
- Decommissioned previous POS Elavon devices.
- Provided follow up support to End User Technicians at DMV locations.
- Resolved Break Fix Issues as they arose.
- Provided excellent customer service and care for the End Client and Customers.
PC support Technician
Apex Systems (Centene Health)
04.2019 - 10.2019
- Responsible for the Migration to Windows 10 and Refresh of System Hardware.
- Refreshed 10000+ HP PC’s with dell optiplex 7020.
- Refreshed 600 HP Laptops with Dell Laptops.
- Backed up, and reinstalled user software and data onto new machines from old machines.
- Installed Windows 10 Image via PXE boot over IPv4.
- Identified legacy equipment to be decommissioned as well as all physical device interfaces.
- Identified new equipment to be installed.
- Performed migration replacement tasks.
- Performed all testing functions.
- Troubleshoot any and all break fix operations and Windows 10 machines/equipment.
- Supported, installed, maintained the network printers and attached devices.
- Maintained great customer service to the end client and internal users.
PC Systems Technician
TEKsystems (Marriot Hotels, Allegis Group, Kohls)
01.2018 - 04.2019
- Responsible for the Replacement of Server Hardware at Marriott Hotels.
- Identified legacy equipment to be decommissioned as well as all physical device interfaces.
- Identified new equipment to be installed.
- Performed server replacement tasks.
- Performed all testing functions.
- Troubleshoot any and all break fix operations and Windows 7 machines/equipment.
- Supported, installed, maintained the network servers and attached devices.
- Maintained great customer service to the end client and internal users.
- Refreshed Workstations within Kohl’s retail stores. I was responsible for unboxing new workstations, boxing old workstations, and launching a boot for new image to download. Also responsible for troubleshooting issues for clients. Completed multiple stores on certain days, depending on volume at each store.
- Refreshed 100+ HP Compaq 8000 Elite SFF PC’s.
- Installed Windows 10 Image via PXE boot over IPv4.
- Troubleshoot any and all break fix operations and Windows 7 machines/equipment.
- Was the technical resource that converted the MPLS circuits at Allegis Group field offices switching them from Verizon to Century link for their internet provider. Travelled to three locations for this project.
- Demonstrated advanced trouble-shooting skills.
- Familiar with routers, switches and network wiring.
- Performed tasks in relatively pre-determined job scope capacity.
- Communicated with team engineers.
- Worked with network design teams implementing large LAN network design projects.
Junior Network Engineer
Aston Technologies
South San Francisco
04.2017 - 10.2017
- Company Overview: South San Francisco, CA
- Installed and monitored performance of wired and wireless networks to maximize operations.
- Identify opportunities and solutions for improving efficiencies with emerging technologies, including Cisco routers/switches and wireless systems.
- Resolve escalated hardware and software issues related to LAN/WAN.
- Manage deployment and testing of code updates for wireless systems, such as WCS, WiSM, and WLC.
- Refreshed 12+ IDF closets consisting of 72 Cisco 2950’s to 72 Cisco 2960-X’s with flex stack modules during Cisco Recycle project for a SOHO customer.
- Implemented transit VLANs between a Cisco Catalyst 4500-X VSS pair and a dual-homed routed PA-3020 Active/Passive pair leveraging OSPFv2 for a greenfield branch deployment.
- Refreshed 80+ ToR Cisco Catalyst 4948s to ToR Cisco Nexus 2248TP FEXs with 4 pairs of MoR Cisco Nexus 5558 leveraging eVPC and Cisco FPath in a brownfield data center refresh project.
- Anchored Guest Wireless SSIDs utilizing local access appoints and a pair of Cisco 4402 WLCs to a PA-3020 Guest WiFi zone leveraging User-ID, Captive Portal, Anti-Virus, NAT Overload, and App-ID security rules for a Greenfield branch deployment.
- Upgraded Solarwinds polling over 5000+ Cisco Network Infrastructure devices from a Windows 2008 Server to a Windows 2012R2 Server for an Enterprise customer.
- Audited, upgraded, and standardized Cisco IOS across 250+ Cisco Network Infrastructure devices consisting of Cisco 2951s, Cisco Catalyst 3560s, Cisco Catalyst 2960-S, Cisco Catalyst 2960-Xs.
- Designed and implemented a collapsed core network for an Enterprise Campus floor 700+ network drops for both data and voice consisting of Cisco ISR 2911s, Cisco 6510 MDF Core Switches, Cisco 3560 Stackable IDF switches.
- Configured OSPFv2 and eBGP redistribution between MLS Core Cisco Catalyst 4500-E switches with Sup-8s and Cisco ISR G2 2911 CE MPLS WAN Routers for an Enterprise customer.
- Configured eBGP with 4-CoS QoS between 15+ Cisco ISR G2 2911 CE routers and AT&T MPLS PE routers leveraging AS-Override for brick & mortar retail locations.
- Configured GRE Point-To-Point with IPsec encapsulation and EIGRP between a data center hub and two branch offices over the public internet for a SOHO customer.
- Migrated four extended ACLs with 300+ lines from a Cisco ISR G2 2911 edge router to a Cisco 5525 ASA running 9.x code for a SOHO customer.
- Implemented Cisco Anyconnect SSL-VPN solution leveraging Radius certificates, and LDAP for dual-factor authentication on a Cisco ASA 5525 running 9.x code for 25+ RA-VPN users of a SOHO customer.
- Implemented four Site-to-Site Policy-Based IPsec VPN Tunnels between a SOHO on-prem Cisco ASA 5525 running 9.x code and four Microsoft Azure Virtual Network Gateways in multiple geolocations for a cloud migration project.
- Configured Cisco PVST+ root bridges for per-VLAN-load-balancing on a pair of MLS Core Catalyst 4500-E switches with Sup-8s for an Enterprise customer.
- Led the design of IP Schema and VLAN allocation for a SOHO customer consisting of three corporate sites with 400+ endpoints and 200+ IP Phones.
- South San Francisco, CA
Technical Support
Service Center Team
Sacramento
08.2015 - 04.2017
- Coordinated installation, repair, and technical support of equipment.
Education
AAS - Network Systems Administration
ITT TECHNICAL INSTITUE
Rancho Cordova, CAAAS -
HEALD COLLEGE
Rancho Cordova, CAAAS -
SACRAMENTO CITY COLLEGE
Sacramento, CASkills
- LAN
- VPN
- TACACS
- Port-Channel
- VDC
- VoIP
- RADIUS
- 8021X
- Server Install/break fix
- VSS
- OSPF
- PKI
- VTP
- TCP/IP
- EIGRP
- LDAP
- SNMP
- NAT
- POE
- NTP
- PAT
- VLANs
- CDP
- LLDP
- Syslog
- Fiber Splicing
- Layer 3 Routing
- Access-Lists
- LACP
- PTP Radio
- Switching
- Subnetting
- HSRP
- IPV4
- Windows 7/10
- Network Design
- Juniper Systems
- Network troubleshooting
- IT infrastructure
- Technical support
- Root cause analysis
- Service desk management
- Cabling installation
- Customer service
- Vendor coordination
- Problem resolution
- Remote site support
- Team collaboration
- Site inspections
- Field testing
- End-user training
- Hardware repair
- Jobsite support
- Team communication
- System maintenance
- Project scheduling
- Troubleshooting
- Remote diagnostics
- Technical reporting and documentation
- Network configuration
- Customer support
- Equipment installation
- Installation planning
- IT skills
- Multitasking capacity
- Task prioritization
- Problem-solving aptitude
Timeline
Field Engineer
TEKsystems/Vulcan Materials Company
01.2023 - 02.2025
Infrastructure associate
TEKsystems/The Doctors Company
07.2022 - 01.2023
Level 2 desktop support
TEKsystems/Kenwood Vineyards (Pernod-Ricard)
10.2021 - 06.2022
Field Repair Technician
SSI/Unisys (Dell)
12.2020 - 10.2021
Clover installation Lead
Tek Systems (Vitu/DMV)
10.2019 - 05.2020
PC support Technician
Apex Systems (Centene Health)
04.2019 - 10.2019
PC Systems Technician
TEKsystems (Marriot Hotels, Allegis Group, Kohls)
01.2018 - 04.2019
Junior Network Engineer
Aston Technologies
04.2017 - 10.2017
Technical Support
Service Center Team
08.2015 - 04.2017
AAS - Network Systems Administration
ITT TECHNICAL INSTITUE
AAS -
HEALD COLLEGE
AAS -
SACRAMENTO CITY COLLEGE