Brandon Craig
330 Meadow Way Hyattsville ,MD
Summary
Accomplished Operations Manager with a proven track record at CVS, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and team leadership, successfully managed inventory and supply chain operations, and boosted product consistency. Demonstrated ability to improve performance outcomes and maintain compliance with company policies, ensuring project delivery within budget constraints.
Overview
12
12
years of professional experience
Work History
Operation Manager
CVS
12.2017 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented quality control systems that boosted overall product consistency and reliability.
Operations Manager
Burlington
02.2012 - 12.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
H.D. Woodson
Washington DCSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operation Manager
CVS
12.2017 - 04.2024
Operations Manager
Burlington
02.2012 - 12.2017
High School Diploma -
H.D. Woodson