Brandon Crisler
Cottonwood,AZ
Summary
Motivated individual with two years of experience in professional case management services. Extensive background in sales and customer service lend to a unique ability to handle new and challenging situations. Professional puzzle solver and critical thinker, constantly seeking opportunities to learn and grow. Deep-rooted interest in the community and protecting vulnerable individuals. Driven by passion, and maintain a crystal clear vision of life's calling, determined to turn this into a vocation.
Overview
12
12
years of professional experience
Work History
Investigator- Adult Protective Services
State of Arizona
Cottonwood, AZ
10.2024 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Customer Service Representative/Sales Agent
Bigelow Management, INC.
Las Vegas, NV
09.2015 - Current
- Primarily responsible for maintaining peak occupancy rates within a business climate that changes daily
- Trained as an auditor, and familiar with all nightly reports and auditing procedures
- Work with security team and management to provide a secure environment for all guests and patrons. Utilize surveillance, and closely monitor a small casino
- Develop a rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
Employment Specialist
Goodwill Industries of Northern Arizona
Cottonwood, AZ
01.2015 - 04.2015
- Responsible for helping those with barriers to employment find stable work opportunities
- Assisted with resume building and interviewing skills
- Responsible for training individuals with physical and emotional disabilities in a retail work setting to acquire new on-the-job skills
- Educated local community leaders and employers about advantages to hiring individuals with disabilities
- Sat on committees which organized job fairs and hiring events
- Led staff training events in which safety and teamwork were emphasized
- Certified to facilitate NCTI training to those housed in correction facilities
- Provide extensive case management and assessments in a continued effort to enhance client's quality of life
Supportive Housing Manager & Developer
NAZCARE, INC.
Prescott, AZ
01.2014 - 06.2014
- Developed and implemented housing programs, curricula adjustments and procedures for supportive housing
- Hired and supervised a housing team for six separate locations across Arizona, and analyzed and helped create training for housing staff
- Acted as a liaison among developers, city, state, and federal agencies to develop housing for low income persons with behavioral health disabilities
- Provided intensive case management to Veterans diagnosed with Serious Mental Illness (SMI)
Outreach Support Specialist
Catholic Charities Social Services
Cottonwood, AZ
10.2013 - 01.2014
- Responsible for providing outreach to the Verde Valley in an attempt to identify currently homeless Veterans
- Informed the local community about the SSVF program through television interviews, newspaper articles, and presentations
- Located suitable permanent housing for previously homeless Veterans
- Designed an assessment and intake form, and administerrd it to qualified Veterans to receive case management
- Provide peer-to-peer case management to homeless individuals at "The Loft", a drop-in homeless resource center
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale08.2012
Skills
- Investigative Research
- Risk Assessment
- Problem-Solver
- Empathy and Compassion
- Knowledge of the Social Services
- Report Writing
- Active Listener
- Highly Motivated
- Task-Oriented
Timeline
Investigator- Adult Protective Services
State of Arizona
10.2024 - Current
Customer Service Representative/Sales Agent
Bigelow Management, INC.
09.2015 - Current
Employment Specialist
Goodwill Industries of Northern Arizona
01.2015 - 04.2015
Supportive Housing Manager & Developer
NAZCARE, INC.
01.2014 - 06.2014
Outreach Support Specialist
Catholic Charities Social Services
10.2013 - 01.2014
Bachelor of Science - Psychology
Grand Valley State University