Brandon Cropper
Pasadena,MD
Summary
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
IT Support Technician
Network Doctor
06.2022 - Current
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and Ethernet
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Provided local onsite support for Nursing homes and Medical facilities
IT Generalist
C-Cured Consulting LLC
02.2021 - 06.2022
- Supporting customers with all technical issues
- Website support
- Printer issues
- Computer problems
- Firewall/Switch/Router troubleshooting
- Server/Computer repair
- Software troubleshooting
- Updating/Resolving tickets
NOC Shift Manager
Agile Datasites(Bytegrids Purchaser)
05.2019 - 04.2020
- In charge of a small team of employees 2-3
- Took charge of Commvault backup operations
- Responsible for making firewall changes, setting up VPNs, adding new subnets for clients, small switch/router changes such as adding new VLANs
- Responsible for our Jira ticket queue, communicating with clients both in the ticket queue and on the phone and resolving any problems they were experiencing.
- Holding weekly meetings with my boss and other shift leads and having a second meeting with my shift to pass off important information from the meeting.
- Worked with Solarwinds monitoring system, setting up virtual and physical machines on monitoring
- Building Physical blades into Commvault servers, ESXi hosts, and vCenters
- Built virtual machines in VMware vCenter and validated them
- Worked with Windows server 2008-2016, CentOS, and Ubuntu virtual machines
- Took charge of migrating a Comm serve and all data of a Commvault media agent from one physical location to another
- Created our company Active Directory server that was used for all employees and set up the group policy settings and created all groups.
Senior NOC Engineer / Shift Lead
Bytegrid
11.2018 - 04.2020
- On call help for 3rd shift
- Organize weekly meetings with other 2 shift leads
NOC Engineer
Bytegrid
11.2017 - 05.2019
- Setting up new environments for clients, building all of their VM's and networking them.
- Take in all trouble shooting tickets for clients involving Windows and Linux machines.
- Editing of firewall rules including Symantec, Vshield, and Juniper.
- Upgrading and building of new servers as well as replacement of server hardware.
- Access to our data center and my own private server in the data center that I do testing on.
- Administer of Commvault backups on the backup admins 2 days off, this includes trouble shooting failed backups and repairing servers that the backups are not working on.
- Set up of Solarwinds monitoring for all environments and servers.
- Checking the health of all environments, looking into errors and opening tickets for failing hardware.
- Extensive log searching.
- Active directory group policy changes.
Education
CRT.CIS.NET-SEC-ADV - Advanced Network Security in Information Assurance and Cyber Security
Anne Arundel Community College
Arnold, MD01.2018
Associates - Information Assurance and Cyber Security
Anne Arundel Community College
Arnold, MD01.2018
Certificate - Network Security in Information Assurance and Cyber Security
Anne Arundel Community College
Arnold, MD01.2017
Skills
- NOC
- Cisco
- Vcenter
- Vmware
- Commvault
- Network Firewalls
- Active Directory
- Linux(Ubuntu, CentOS, Redhat)
- DHCP
- TCP/IP
- Microsoft Windows Server
Additional Information
Linux, Windows, and Mac OS fluent., Fluent with command prompt and linux terminal., Have created and used VM's with VMware and VCenter (Linux and Windows), Created a virtual windows 2012 server in VMware and have experience with active directory groups, password settings, and GPO's, Basic knowledge of programming Cisco routers, switches, and securing them., Ability to physically repair and build computers., Knowledge of fixing software issues on Windows PC's, Network trouble shooting, and reinstalling windows.
Awards
AACC Honors list, 05/01/15
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
IT Support Technician
Network Doctor
06.2022 - Current
IT Generalist
C-Cured Consulting LLC
02.2021 - 06.2022
NOC Shift Manager
Agile Datasites(Bytegrids Purchaser)
05.2019 - 04.2020
Senior NOC Engineer / Shift Lead
Bytegrid
11.2018 - 04.2020
NOC Engineer
Bytegrid
11.2017 - 05.2019
Associates - Information Assurance and Cyber Security
Anne Arundel Community College
Certificate - Network Security in Information Assurance and Cyber Security
Anne Arundel Community College
CRT.CIS.NET-SEC-ADV - Advanced Network Security in Information Assurance and Cyber Security
Anne Arundel Community College