Brandon Cross
Bluff City,TN
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
19
19
years of professional experience
Work History
Premier Success Manager
Thryv
2023.05 - 2023.11
- Monitored key performance metrics to identify areas for improvement, driving continuous enhancements in service quality.
- Boosted customer satisfaction by implementing personalized success strategies and maintaining open communication channels.
- Streamlined internal processes for improved team efficiency, enabling faster response times to customer inquiries.
- Collaborated with cross-functional teams to design and implement innovative solutions tailored to specific customer needs.
Senior Claims Negotiator
Thryv
2005.03 - 2023.05
- Facilitated dialogue between United States Attorney General, Better Business Bureau, and Executive Office with clients and directors to remedy claims.
- Achieved successful negotiation outcomes by employing effective communication and active listening skills.
- Built strong relationships with clients to understand their needs and provide tailored solutions.
- Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
- Collaborated with cross-functional teams to ensure seamless contract execution and implementation.
- Enhanced internal collaboration by fostering open communication channels between departments involved in negotiation process.
Education
No Degree - General Studies
East Tennessee State University
Johnson City, TNSkills
- Attention to Detail
- Customer Service
- Problem Solving
- Creative Thinking
- Customer Relationship Building
- Negotiation
- Cross-functional Collaboration
- Decision Making
- Client Retention
Accomplishments
Chairman's Award
Circle of Excellence Award
Timeline
Premier Success Manager
Thryv
2023.05 - 2023.11
Senior Claims Negotiator
Thryv
2005.03 - 2023.05
No Degree - General Studies
East Tennessee State University
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